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"the air conditioning unit doesn’t really work it’s very hot in the rooms."

"No Ac in room. Electricity problems in first room. Was moved at 130am! The second room smelled. Manager nowhere to be found."

"Super helpful staff with ideas and great bar"

"Th rooms were very roomy and clean, the bed was very comfy. The staff were very polite, helpful and always willing to assist you."

"The location was perfect! Great restaurants attached to the building and you’re in walking distance of everything you need. Rooms are dated and in need of a deep clean. Staff was nice but the carpet in the rooms hasn’t been cleaned in over a year. The breakfast was also disappointing. Don’t spend the $20 a person. There’s one person with a flat grill. They were nice but how can you call it a breakfast when you’re out of bacon, sausage, waffle batter, cream cheese, milk or fruit. I should...

"The pool and hot tub could use more cleaning and attention throughout the day. The hotel could use some sprucing up and brightening, but overall, my experience was great."

"The hotel has some nice spaces. The parking is next to the hotel building, which is convenient, but guests can self-park on levels 3 and up, and the only access to the hotel is from level 1. If your room is on a higher floor and you need to go to the car and back, that is a lot of going up and down. Our room could have been maintained better - the bathroom door was squeaking loudly, and one pipe was dripping."

"Clean room, clean hotel but overall service was not so great."

"Convenient and clean. Good value. Coffee was good; it was a medium roast from Costa Coffee. The gym was good too!"

"O hotel é excelente! A atendente Paola é muito gentil e prestativa!"

"They were helpful and courteous!"

"Great location and very clean"

"Room was clean and accessible to arena nearby. Only issue was charged rate was higher than booked. After some chats with Expedia, issue was resolved."

"Friendly staff. Easy check in. Clean rooms."

"Rooms size is ok. Bathroom layout is awkward with the tub separating the sink and toilet. Both the room door and the bathroom door are misaligned and have to be slammed to close them. Some other units might have the same issues and it can be quite noisy at times. The only thing we like is the location of the hotel."

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"Had a weired smell upon entering the hotel but the room was decent. Nothing really to note as it was needed for an emergency situation and it served its purpose."

"The Residence is a very nice hotel. It’s always well maintained and in close proximity to the Harbor, (walking distance). The food in the bar is excellent and the staff is pleasant. This place is hands down my favorite place to stay when I come to Baltimore."

"Clean room , good AC"

"Great buffet breakfast included"