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"This place is amazing from the roof top pool to the three free drinks it’s amazing"

"Staff was very friendly and helpful"

"Loved the property. They were doing construction on the steam room and sauna during our stay which was a bummer and a bit loud, but without that bit it was great! Loved the two pools, great shade, lazy river and sandy beach. Ability to order food and drinks from all over was super convenient as well."

"My husband and I have stayed here several times and always had wonderful experiences. Unfortunately, most recent stay under new management was disappointing. We arrived Wednesday evening to find the elevator out of service. We understand things break, but this seemed to set the tone for the stay. We also noticed the signature scent from the diffusers, something we always enjoyed, was gone. Once in our room, we found a half roll of toilet paper and no spare. I went to the front desk to request...

"I just feel for $630 for 2 nights the rooms and everything was very mediocre."

"Great place to stay"

"June 2026 The pros: helpful/friendly staff/clean pools/clean rooms The cons: half resort is under construction right now and the construction is loud, and the property is so packed with people on weekends - it's hard for the staff to maintain clean property grounds - lots of empty glasses and trash left around"

"The staff was kind. We were welcome to buy Eduardo at the front desk when we got there. The hotel is clearly historic and older. We had a nice city view on the seventh floor. The elevators were extremely small, not fitting more than four people. Additionally when first got off the elevator on the seventh floor, It was extremely hot. When I first got to the room and checked the bed, there was a long hair on the sheets, but I’m assuming it was one that fell off the cleaning person‘s head. Giving...

"very friendly hosting"

"Fresh breakfast every day, the bedroom was Clean and the staff very friendly y hablan español 10/10"

"The suite was a wonderful bonus as a standard room. Customer service was AMAZING! Fast Eddie was a tremendous ambassador for the hotel who made our stay special!"

"The stay was overall okay. Not the best hotel we've stayed at. It was maintained just enough to make it seem presentable. The faucet in the bathroom sink was too close to the sink making it hard to wash our hands. The carpet was dirty. The AC was not throwing enough cold air. The walls in the bathroom had mold. Room did feel musty. Would not book here again for the price"

"Everything was great for our stay would definitely recommend!!"

"Provides bare neccesities. Had to pay extra $11 for parking which wasn’t disclosed. Lastly, everyday i had to go back to the front desk to get my key reprogrammed. Smh."

"It was good , except everything was small from the rooms to the elevators- Cramped,"

"Beware of all the extra fees that you will be charged at the end of your stay that are not included in the initial room rate. Even though it shows a competitive room rate upfront to get you in the door online, when you get your final bill, there are a significant amount of add-ons with the staff telling you that your initial room rate was just an “estimate.” I would suggest another hotel for the price and value of what Holiday Inn is charging. TRAVELERS BEWARE!"

"Very friendly, helpful staff, both front desk & housekeeping. I won't forget the gentleman working the breakfast bar. He kept the dining area clean."

"This was our first stay since the Hilton transition, and the collapse in quality is staggering.The resort has devolved from an upscale sanctuary into an under maintained, commercialized venue that prioritizes a "trashy carnival money grab" over paying overnight guests. We paid a premium luxury rate to enjoy resort amenities we could not even access or use. The failures during our stay included: Under maintained Grounds & Broken Amenities: The lawns were poorly kept, and major signature water...

"The staff were very nice. The valet attendants were nice but a little over the top. And we felt bad not tipping each time we called to have our car brought out. The room had a musty smell and the shower was a little mildewed. We visited the pool for a little bit but some other people came in and were splashing everyone. Our air conditioner was broken but the staff quickly repaired it which was great!"

"Breakfast outdoors pool"