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"The property was well maintained and clean. The manager was helpful. The portal to invite guests was weird, it says you could, but you couldn't. Really nice pool and beach area. The bar and restaurant were not completed and during the day you could hear construction. All in all, really nice apartment and property."

"The food was not good"

"Really enjoyed my stay at OZ Collection Cartagena! The hotel is very clean, modern and everything feels new. The location is great and very central, which made getting around easy. The breakfast and food were great and the staff were SUPER friendly and flexible. I also really liked the table games in the lobby, such a fun and nice touch. Overall, a great experience. 10/10 and would definitely stay here again!"

"Nos encantó el hotel, los servicios y la comida. Sólo en la cena hay mucha demanda en Humo y tuvimos que cenar a las 6, el restaurant nunca se llenó"

"Las habitaciones estaban limpias y acogedoras. El desayuno estaba perfecto. Los tragos del bar estaban 100 de 10 especiales."

"The buffet was always nice and clean, and the food was excellent"

"Complaint Regarding Room 902 The air conditioning in Room 902 stopped working on the third day of our stay, and the room temperature exceeded 27°C, making it extremely uncomfortable. We reported the issue to reception several times. A technician spent almost two hours in the room but failed to fix it. We requested another room, but the hotel delayed providing a solution. Late that evening, we were offered a room with twin beds instead of the king-size bed we had booked, so we had to remain in...

"Beautiful Hotel, But Service Needs Major Improvement We enjoyed some aspects of our stay at Estelar Cartagena. The hotel is beautiful, and we really loved our room and especially the balcony. It was a lovely space to relax and enjoy the views. Unfortunately, the service was disappointing and did not match the quality of the property. Our room had to be recleaned, and the towels were old and definitely need to be replaced. The staff overall could have been much more attentive and welcoming....

"I don’t have the words to describe how much I love this hotel! They offer many things and the food is amazing. The included breakfast was so tasty!"

"Excellent"

"Nice overall"

"Everything was great except, lunch Buffet was over run on Sunday with day pass guests."

"This was a good hotle"

"The hotel staff they're excellent and the room is very clean and nice."