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"Ordered chicken breast not breadcrumbed, came breadcrumbed and burnt . Then ordered meatball starter they brought out belly out , finally meatballs but cold . Explained as leaving , no offer of refund for the meal i had paid for"

"Lovely room.clean.but very dissapointed with breakfast.we stayed for one night as a treat and its quite expensive to stay.went down for breakfast the whole place was chaotic with staff not knowing what they were doing people waiting for well over an hour for their breakfast order.lots of people complaining.orders coming out after a long wait time.we waited quite a while till some one took our order so we had toast during the wait time.lots of people walking out.breakfast when it arrived wasn't...

"Clean & comfortable room in a hotel at the heart of Buxton, no complaints from me & I’d happily stay here again"

"A lovely sized room nice breakfast"

"Was disappointed with room very small and extra small bathroom had a superior room !! Stains on carpet shower leaked when finally managed to get into the shower ,couldn't adjust shower head definitely needs an update dont understand this hotel getting a four star"

"Had a slow drain on the shower, due to the way the shower isn’t a tray this meant water flooded the rest of the bathroom. Reported to be reception and this wasn’t fixed. Had to use a towel wedged against the shower door and then turn the water down. Asked for more milk sachets (two for a family room with 4 isn’t enough) at reception and got directed to the bar, had a huge wait whilst they faffed around serving just one person - god help anyone if ordering a round then! A bit unclear at...

"Absolutely wonderful hotel wonderful staff carnt say anymore except thankyou"

"Awesome Customer service"

"Fantastic stay"

"Stopped over here for a couple of nights. Was very impressed at how clean and well maintained the Hotel was. It was well staffed and they were all helpful and attentive. I was even handed a freshly baked warm cookie on checking in despite it being nearly 2 am in the morning! Very Good variety of breakfast items. It was particularly nice that check out wasn’t until 12 and the breakfast was available until 10 so you didn’t feel rushed in the morning. Would definitely stay again."

"Once I saw that the hotel was now run by OYO I nearly had a heart attack as the one in Cardiff is shocking! The only reason we were okay was because of the manager who is looking at leaving anyway. It is a terrible company. You can see things are deteriorating already. The carpets are very dirty. We were in a room that had almost light coming in."

"Great room and facilities. Restaurant was ok."

"Great stay thank you"