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"Outdoor pool. Indoor pool. Relaxed. Fine staff. Enjoyable stay. "

"The tv in the room didn’t work I called reception they said someone was on the way up to the room - they never came Peacock out side the room all night and morning squawking and people running up and down the corridors all night "

"Lovely breakfast comfortable bed but room easily gets hot when the sun shines in .Needs air con in all rooms .We stayed in the past & it was hot then"

"Breakfast was very nice but could have been hotter at 8.30am Very clean rooms, towels lovely and soft on heated rail. Parking outside was fine. Location great spot next to park and nezt to railway station."

"From check in to check out.I had a lovely stay. The hotel is really nice.I had an amazing sleep while there. The beds are very comfy. The breakfast on offer was really good, with cooked available. It was nice having a proper coffee maker at breakfast, so able to choose what you like.I would definitely stay again if in the area"

"Good venue"

"Lovely stay. Staff were super helpful and friendly. Really convenient for The Royal Concert Hall for someone with limited mobility. Whole hotel is a little tired, but was clean and facilities were excellent. The bathroom in the room was well proportioned but the toilet was situated under a grab rail which made it virtually inaccessible for a larger person, sitting sideways was the only option. The restaurant was lovely, but was under staffed, there only appeared to be one (lovely, helpful)...

"The WIFI and room were amazing and the staff were friendly. Breakfast was good but not much as an english breakfast but overall 9/10!"

"Pleasant location, spacious room, excellent breakfast."

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"Staff were polite and friendly. Nice location and everything was clean. "

"Poor WiFi, additional charges for parking even it's not shown in the booking site."

"Staff were very nice at the bar"

"Breakfast as expected"

"Booked in and couldn’t even book in for the spa as it was fully booked because of a wedding. No email sent suggesting I needed to book. I only wanted to use the sauna. Lots of other people complained about the same thing. "

"It's not the best - no catering and nobbar- but very central and clean and hot shower so Great"

"We had a lovely stay here, nice breakfast included, 5 minute drive from Hope and easy access to lots of walking routes."

"Good location and parking. Modern and clean"

"Top marks. Love staying at this hotel for the world snooker. So close, and such a nice hotel"

"There was only one member of staff there over our 2 day stay & she was really nice and helpful (she seemed to be covering reception, housekeeping & kitchen). Got to say all the public areas could do with a good hoover and the skylight in our room was covered in green algae. Our room was clean (apart from the skylights) but small. Breakfast was really poor for the price we paid. Hotel in general needs a good update as has loads of potential."