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"Excellent room,very clean and warm plus the bed was very comfortable, breakfast was very tasty with a good variety of foods,cereals etc!"

"No spa access included even though its not listed as a chargeable extra."

"The bathroom was dirty, the toilet seat wasn't on straight. Blood on the bed sheet. Staff were not interested and unhelpful. We had to pay to park at the hotel when we arrived. We thought we would try to spa and we also had to pay for that. We asked for towels in the spa and the staff just shrugged and said there wasn't any. The changing rooms were dirty and no lockers to put valuables. The steam room was set at the temperature of the sun and the sauna wasn't on "

"Terrible."

"Lovely hotel. Staff very friendly, helpful and polite "

"I was 10 minutes away from the hotel when a staff member called me to say that you were overbooked, so the room I had booked more than 3 weeks previously, was no longer available. I was offered a room in a manor house nearby. But that had no reception, and no restaurant. Without any hotel staff at that property, it did not feel safe for a lone traveller. When I arrived at the hotel, and spoke to the staff, the lady I dealt with said that a hotel in the city centre had a room available. This...

"Positives - beautiful hotel in great grounds. Had tea in the restaurant which was very good. Bed was huge. Negatives - couldn't get bath to work and my wife was kept awake during the night by noise in room next door. Use of the spa was £20 per person (which I was willing to pay) but was then told we couldn't use it until 5pm. We'd arrived at 3pm with plan to go in spa before our friends arrived later. "

"Breakfast was ok but poor quality ingredients. We had a terrible dining experience. Starter ok - We waited one hour for our mains. My salmon served on a bed of rice was so dried out it was inedible. Looked like it had been left under the heat lamp for ages. Crispy and very dry. You could lift the whole dish up in one go - horrible. My partners cod loin wasnt any better and his veg was actually black and burnt. Amazed they actually served it to us. Four of the desert items were off the menu and...

"Was told the original room we booked (superior) wasn’t available so they upgraded us to another room, I don’t see how our room was an upgrade with a view, a view of the car park out of one window. Bathroom was very tired looking and dirty in places. My experience at the spa was a joke and one I wouldn’t want to be repeated. "

"Excellent hotel, a little walk from the station. The only problem was that we put the card on the door saying having a break. The cleaners came in anyway, and my autistic son had an episode and the police were called. The hotel itself is highly recommended though."

"Breakfast was good and bar was good two have what you need "

"Room was clean but toilet could have done with a good clean, especially around the rim. "

"No issues"

"Always lovely stay "

"room was clean and spacious"

"Friendly and helpful staff and good location with easy access to the city centre and train station. The parking option worked well. I had a small room that was actually a good size (typical cheap London size). It was tired and scruffy and the noise from the adjoining room and outside was a distraction. "

"The hotel was perfectly located for the Arena - a 5 minute walk away. The room was small and clean and surprisingly quiet. Good value for money."

"Very well maintained property "

"Small room for 2 people "

"Great hotel in a lovely spot, elevated above the road linking Matlock + Matlock bath. Comfortable and clean rooms with good space, and friendly, helpful staff. Evening food was really nice too. Definitely recommend 🌞"