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"Good staff"

"We unfortunately had an issue with the cleanliness of the room,it was reported and even said, tomorrow would be fine as it was late Sunday evening and did not want to put anyone out, and guess what! nothing happened, we did not prompt again as that’s not us, we got on with it as didn’t want the negative to ruin our break. Apart from the person it was reported to and the cleaning person who prepared our room, everything else was very good, great staff, good breakfast, great atmosphere in the bar,...

"The Old Hall hotel is a lovely old building, with all the charm you would expect. On arrival the reception staff were fantastic and helped us with parking arrangements. The room was lovely overlooking the Opera House. It was very hot whilst we were there but the room remained cool. The room facilities were good. I cant review the breakfast as the gas wasnt working in the hotel, and breakfast was served in the sister hotel next door."

"No a/c so room was very warm and it wasn't a heatwave"

"Good value hotel room. Would maybe be good to provide the same number of towels as people the room was booked for. Otherwise no complaints."

"We tried to check in early as we were at a wedding during the day. The receptionist said unfortunately this wasn’t possible despite letting other people to do so and would let us know as soon as a room was available (no one contacted us at all). They offered to hold our bags but we later just found it unattended in the reception area. When we finally were able to check in, we were given a room with one tiny fan with a window that only opened 2 inches. When we queried this with reception, they...

"Immaculately clean everywhere. Very friendly, attentive staff. Fab breakfast. Can't fault it ⭐️"

"The history and the grounds were amazin the staff were brillent it was interestin about the history of the priory hotel"

"Good location. Available street parking for when we were there. Breakfast was reasonable but could benefit from having some fresh fruit."

"Great location, no car park, but car parks nearby. Room clean and tidy comfy bed, good value, would stay again."

"Our room had a fantastic view over Matlock Bath. It was wizard themed and would suit families looking for good value for money."

"Nice hotel but got a bit weirded out by a 10 pounds late checkout charge per hour. Felt a little greedy"

"Stayed here for one night. Was given the Honeymoon Suite which was amusing. Room was in roof of the hotel and was unbelievably hot, even with velux windows open. Was given 2 fans which didnt give out any airflow even though they were on full speed. Massive bath but nothing to put in it with the water. Room cooled down by about 2am. I'm sorry but breakfast was awful (scrambled egg that was white and sausages that were rubber). Bed was comfortable enough and staff were cheerful and helpful."

"I must admit I was slightly wary of staying here after reading all the complaints about noise, but as it turned out, I had nothing to worry about! The hotel and surroundings were quiet - even during an England match! I suspect it depends on whether the students in neighbouring accommodation blocks are around, so perhaps factor that into your decision. But for relatively cheap accommodation, with breakfast included, you can't go far wrong with the Jonas!"

"I would never recommend this place to anyone. The staff don’t return emails answer phones or return phone calls. Check-in ends at 9 PM and if you aren’t there you can’t get into your room. I’ve travelled the world and never in my life had such bad customer service. The Travelodge however has excellent staff clean rooms and comfortable beds. At nearly half the price is an exceptionally better value."

"Great property, friendly and helpful staff, highly recommended, will certainly be back."

"Beware the pulls on the cabinets that are on the fire hose cabinet doors I caught one and it ripped by"