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"We chose this hotel because it advertised a swimming pool and thought it would be a nice treat for my son and me. Unfortunately, the experience didn’t live up to expectations. At check-in, we were kindly offered a complimentary room upgrade, which we appreciated. Sadly, the upgraded room felt more like a downgrade. There was no toilet paper, no iron, the toilet roll holder was broken. Although reception brought toilet paper and an iron when requested, no one was able to repair the broken toilet...

"Good staff"

"The spa and pool was love, we realkt enjoyed it, but we had no kettle in our room we walked to reception and asked for one, I offered to collect it and take it back but they saud no a member of staff will bring it , we never received it, so couldn't have any drinks in our room, room was clean but dated , but on the whole we enjoyed it, breakfast was great"

"Room was ok and provided a comfortable sleep, bathroom is somewhat dated a needs a refit. No air con so on a night when temps were above 30 in the day it was a restless sleep. Breakfast was very disappointing, hot food was overcooked and not good quality produce. Staff seemed disinterested in making the the environment feel welcoming. Also be aware that with no parking available you have to purchase a permit for £6 to park on the road."

"The room was absolutely lovely, the led lights were a nice touch but overall the room was way too dark. The juice and coffee at breakfast were not very nice. The pool was weirdly cloudy."

"Good value hotel room. Would maybe be good to provide the same number of towels as people the room was booked for. Otherwise no complaints."

"We tried to check in early as we were at a wedding during the day. The receptionist said unfortunately this wasn’t possible despite letting other people to do so and would let us know as soon as a room was available (no one contacted us at all). They offered to hold our bags but we later just found it unattended in the reception area. When we finally were able to check in, we were given a room with one tiny fan with a window that only opened 2 inches. When we queried this with reception, they...

"New hotel, friendly and helpful staff, clean rooms, external surroundings still work in progress"

"Perfect location"

"Our room had a fantastic view over Matlock Bath. It was wizard themed and would suit families looking for good value for money."

"34 degrees heat - Air-conditioning didn't work, fan didn't work, lift didn't work, tv broke down in the middle of a world cup match."

"Great location. Good price. Nice and clean and comfy bed."

"Staff were friendly. Breakfast was great. Overall a great experience.!!"

"We arrive a little bit early but good news room was available.drove round the back of the building on your right was staff accommodation well what a sight that is Brocken window frames.windows that looked like they had never been cleaned , right eye sore. luckily we wear not staying in them .our room was just past them basic but showers looked new .coffee and tea and water in room . I have to wear a c -pap mask at night because I have sleep apnea. There is no plug socket any were near the beds...

"Was very impressed that I had a kettle and tea/coffee as ive stayed in other ibis and they didnt have anything. Slept well every night, bathroom was also great shower was quite good too. Overall impressed, compare to the other ibis in Sheffield"

"The hotel has no air conditioning and the single free standing fan was inadequate"

"Stayed here for one night. Was given the Honeymoon Suite which was amusing. Room was in roof of the hotel and was unbelievably hot, even with velux windows open. Was given 2 fans which didnt give out any airflow even though they were on full speed. Massive bath but nothing to put in it with the water. Room cooled down by about 2am. I'm sorry but breakfast was awful (scrambled egg that was white and sausages that were rubber). Bed was comfortable enough and staff were cheerful and helpful."