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"Ground floor onto decking no privacy people walk past all the time looking directly onto the bed ! So hot and no a/c so the one big heavy door kept open all night so worried anyone could walk in! Just one tiny top window above door. 1 fan in the room doesn't do anything. Badly designed place and in a U shape so everyone opposite looks at each other too like a block of flats."

"Fabulous hotel, the Grand double room was amazing and felt like a real bit of luxury. We had breakfast both days and that was very nice. Helpful and friendly staff, all in all a great stay and I would recommend it."

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"Very dog friendly stay, dog allowed everywhere. Excellent crockery pitch across the small bridge for dog exercise and poo bin by entrance to hotel. Breakfast was great, though no cereal which was odd. Rooms well equipped, kettle and nespresso coffee maker, plus both still and sparkling water with fresh milk in the pantry (where there are also top ups of tea, coffee and water plus ice). Second time here and we'll be back again"

"Lovely hotel, friendly staff. Beds are comfy and pillows. Breakfast was nice a good variety. Only 10 mins walk to the cathedral."

"Had a great stay here on a Sunday night. The weather was great so we were able to sit on the terrace. There was both a wedding and a family party during our one night stay which took up a lot of the outdoor space but we did manage to find some seating. Food was good and plenty of options"

"The cottage was very cosy and had all the amenities we needed. The bed was so comfortable and everything was spotlessly clean."

"Spa was really good and friendly staff. Breakfast staff were friendly and welcoming."

"The exterior of the building is wonderful along with the grounds. The interior however is extremely run down and our first room We were given smelt damp and had to be moved to a better room but still then extremely basic and cleaning standard not great. Not helped also by the fact they only offer housekeeping every 3 days. Hotel with huge potential but not being looked after and requires urgent attention would not recommend anyone to stay there"

"A really lovely hotel and the staff were all so friendly and attentive through our stay We did a spa morning whilst there and the massage was really good Also the restaurant was great with delicious food and a great setting especially sitting outside in the nice weather"

"This is the second time at this hotel and it just delivers. Lovely breakfast, great facilities like the pool and sauna and comfy room. Certainly will book again if we are visiting Gloucester which says it all."

"Poor experience unfortunately. We checked in mid afternoon but, as we were attending an event elsewhere, we didn't get to our room until late evening. Firstly, we struggled to find our room as it was not clearly signed. On going into our room, we had no power at all. We had to prop open our door to let enough light in so that we could call somebody. They eventually resolved the issue and we managed to sleep, despite the very hard bed In the morning, the kettle was not working so we couldn't...

"Do not stay here. It’s like faulty towers."

"Really enjoyed my stay here. Room was lovely and spacious, immaculately clean, super comfy bed, great shower and lovely toiletries and robes. Food delicious too. Can't fault it...excellent all round"

"The place itself was immaculate. However the moment we checked in we went to the spa where the cryotherapy was broken and we couldn’t order any refreshments as the lady said she couldn’t leave her post. We waited for over an hour and half for dinner and there was no advice on things to do on activities."

"👍"

"Lovely stay, friendly helpful staff. Great location. Super comfy bed, full cooked breakfast was just ok, nothing special."

"Amazing old building, wonderful period and eclectic decor. Breakfasts are the best ever - huge selection and all equally delicious (and generously sized!) Staff and especially Manager Kerry were super helpful and charming. Dinners and lunches were also very good. Service was spotty and a bit haphazard. Internet was not consistent and you had to log in at least three times a day! Room (‘character’) was OK - a bit dark and dingy given the small window and dark paint. On the small side. The...

"Lovely hotel but very little to do. With all guests spending time at the spa there was no beds by the pool. Food was delicious but overall the experience was too expensive compared to its value."

"Limpieza bien, pero pagamos 3 habitaciones al mismo precio y nos dieron diferentes. 2 iguales con una vista buena, como se había pedido y la tercera más pequeña sin vista. Pedimos cambio y se molestaron las 2 señoras de recepción, no fueron tan amables, les rescató la puntuación el Sr. Mayor del restaurante, súper amable en el desayuno, nos trataba increíble, el desayuno rico y la cena deliciosa. Y los de recepción no nos explicaron bien los horarios de la comida y cena, pensábamos q a partir...