"Food was NOT the best.. could use alot of help in that category.... Everything else 👍 place is beautiful.. would go back but ill definitely be eating out then eating there"
"Food was NOT the best.. could use alot of help in that category.... Everything else 👍 place is beautiful.. would go back but ill definitely be eating out then eating there"
"Excellent service, since I arrive the staff went out of their way to Help, the service was amazing and the garden every way you look you found a detail, pet lovers for sure,
The place is really nice but the staff is amazing thank you "
"Excellent service, since I arrive the staff went out of their way to Help, the service was amazing and the garden every way you look you found a detail, pet lovers for sure,
The place is really nice but the staff is amazing thank you "
"It was a perfect place to recharge and have your privacy. It totally gave me the quiet time I needed for myself. The food was amazing and the staff was so welcoming. I really recommend this place."
"It was a perfect place to recharge and have your privacy. It totally gave me the quiet time I needed for myself. The food was amazing and the staff was so welcoming. I really recommend this place."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Thoughtfully designed, in a thoroughly relaxed location, made even better by literally the entire staff who made us feel welcome. No notes. A perfect stay.
Thoughtfully designed, in a thoroughly relaxed location, made even better by literally the entire staff who made us feel welcome. No notes. A perfect stay.
Alan
Reviewed January 24, 2026Reviewed January 24, 2026
I rarely write reviews but this facility truly warrants some commentary. My wife and myself visited for our 20th anniversary and EVERYTHING was spectacular; Service, location and dining.
Service - At no point during our stay did I ever have to search for an answer. The staff from Laura at the front desk to Fredy in the restaurant a subtle glance from either myself or my spouse they would spring into action...INCREDIBLE
Location - this hotel is literally built into a rock formation and...
I rarely write reviews but this facility truly warrants some commentary. My wife and myself visited for our 20th anniversary and EVERYTHING was spectacular; Service, location and dining.
Service - At no point during our stay did I ever have to search for an answer. The staff from Laura at the front desk to Fredy in the restaurant a subtle glance from either myself or my spouse they would spring into action...INCREDIBLE
Location - this hotel is literally built into a rock formation and...
It was an amazing and unique experience, one of the best hotels i been to, perfect for couples who want to get away and want something different from the typical hotel experience, very secluded and one of the best views in all acapulco, definitely gonna try and go back as soon as posible.
It was an amazing and unique experience, one of the best hotels i been to, perfect for couples who want to get away and want something different from the typical hotel experience, very secluded and one of the best views in all acapulco, definitely gonna try and go back as soon as posible.
I wanted a nice, quiet environment where I could relax without the hustle and bustle a typical beach environment brings. I didn't want vendors bothering me every few moments nor share a beach with 200 other strangers. This is why Capella was an excellent choice! The rooms with a private-edge infinity pool are a must for couples wanting to relax by the pool with a nice drink in hand. We will be back!
I wanted a nice, quiet environment where I could relax without the hustle and bustle a typical beach environment brings. I didn't want vendors bothering me every few moments nor share a beach with 200 other strangers. This is why Capella was an excellent choice! The rooms with a private-edge infinity pool are a must for couples wanting to relax by the pool with a nice drink in hand. We will be back!
Brittany
Reviewed December 17, 2015Reviewed December 17, 2015
La Hacienda es increíble. Verdaderamente histórica. La propiedad es muy grande, ideal para eventos. Son relativamente pocas habitaciones para el tamaño del sitio. Lo disfrutamos mucho. La próxima vez me gustaría quedarme un par de días completos.
La Hacienda es increíble. Verdaderamente histórica. La propiedad es muy grande, ideal para eventos. Son relativamente pocas habitaciones para el tamaño del sitio. Lo disfrutamos mucho. La próxima vez me gustaría quedarme un par de días completos.
The location is great with a short 10-15 minute walk to town either by surface street along the canal or the path along the water.
Rooms are rustic and comfortable with private deck, hammock, fridge, coffee maker, daily maid service providing bottled water and even nightly turn down service where they replace the flower petals on your bed with something like coconut macaroon cookies.
in the afternoons there was a bottle of tequila out for sampling in the lobby. A nice touch.
Good food at the...
The location is great with a short 10-15 minute walk to town either by surface street along the canal or the path along the water.
Rooms are rustic and comfortable with private deck, hammock, fridge, coffee maker, daily maid service providing bottled water and even nightly turn down service where they replace the flower petals on your bed with something like coconut macaroon cookies.
in the afternoons there was a bottle of tequila out for sampling in the lobby. A nice touch.
Good food at the...
SnohoBeav
Reviewed January 14, 2017Reviewed January 14, 2017
I loved the calmness, peacefulness and Resort-type atmosphere. The staff provided A-1 customer service in the restaurant, in the beach and pool area. Everyone was very accommodating!
My suite was a promotion, which was great, but I was very surprised to find out that when I checked out I was charged a 3% lodging tax, 16% sales tax, 7% service charge, 8% Resort fee. These taxes came up to 34% more on my bill.
I would have liked to pay everything upfront. All these extra charges added $600.00 to...
I loved the calmness, peacefulness and Resort-type atmosphere. The staff provided A-1 customer service in the restaurant, in the beach and pool area. Everyone was very accommodating!
My suite was a promotion, which was great, but I was very surprised to find out that when I checked out I was charged a 3% lodging tax, 16% sales tax, 7% service charge, 8% Resort fee. These taxes came up to 34% more on my bill.
I would have liked to pay everything upfront. All these extra charges added $600.00 to...
This property was amazing we wanted to get away and relax and that’s exactly what we did. The restaurant was so good, all the staff were super accommodating and friendly. The only thing I would say is that it is far from anything and we weren’t really informed of any activities that were offered outside of the property
This property was amazing we wanted to get away and relax and that’s exactly what we did. The restaurant was so good, all the staff were super accommodating and friendly. The only thing I would say is that it is far from anything and we weren’t really informed of any activities that were offered outside of the property
Jessica Hiromi
Reviewed January 28, 2023Reviewed January 28, 2023
Loved the staff, everyone at the Holiday Inn Isla location are incredible friendly, helpful and professional! The rooms are very clean and comfortable. The area is very walkable many great restaurants and shopping near by. Also very close to Barra Vieja beautiful beaches.
I highly recommend this hotel to anyone coming to Acapulco!
Loved the staff, everyone at the Holiday Inn Isla location are incredible friendly, helpful and professional! The rooms are very clean and comfortable. The area is very walkable many great restaurants and shopping near by. Also very close to Barra Vieja beautiful beaches.
I highly recommend this hotel to anyone coming to Acapulco!
Stephen
Reviewed October 22, 2023Reviewed October 22, 2023
Everything was great during our stay! The staff was amazingly kind and helpful, the hotel is in the main center so it’s close to many main places in Taxco. The one thing I didn’t like was the bed, it was too hard for my comfort. Other than that, everything was great!
Everything was great during our stay! The staff was amazingly kind and helpful, the hotel is in the main center so it’s close to many main places in Taxco. The one thing I didn’t like was the bed, it was too hard for my comfort. Other than that, everything was great!
This is a beautiful property at the far north end of Trocones and on the edge of Manzanillo beach. Wonderful rooms each have an outdoor sitting room. The ocean views are fabulous, but the ones by the pool looked nice, too. Gorgeous decor and creative outdoor showers. We had good food in the small restaurant. This is definitely much higher quality than the price would indicate. Extremely peaceful. Trocones town still has an authentic feel, in spite of the tourism. The beach is beautiful.
This is a beautiful property at the far north end of Trocones and on the edge of Manzanillo beach. Wonderful rooms each have an outdoor sitting room. The ocean views are fabulous, but the ones by the pool looked nice, too. Gorgeous decor and creative outdoor showers. We had good food in the small restaurant. This is definitely much higher quality than the price would indicate. Extremely peaceful. Trocones town still has an authentic feel, in spite of the tourism. The beach is beautiful.
Anonymous traveler
Reviewed December 22, 2019Reviewed December 22, 2019