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"The resort is beautiful overall It was a great time for myself and my family . A couple of hiccups with the staffing service ( being able to assist and service during dining ) but this did not take away from all of the other great people that were there and the good time we had ."

"Excellent customer service"

"Clean room great staff"

"It was a good time the staff was helpful and everything was clean for the most part. However, Double check you get the room you have booked !"

"Beach was nice and plenty of chairs. "

"Thank you Moya and Rushaun (front desk) Andre (bell desk) Maria and Sativa (food) Y'all made our trip amazing!"

"The hotel is nice but it’s not so luxurious! Something about the room looked dated the furniture was cheap. There was no wow factor. The lobby is nice and the food was great. We had a relaxing spa session. Kayla at the front desk is a jewel. The drinks were delicious and strong! All the staff were terrific and just so pleasant and attentive. We will return!!!"

"Staff was amazing"

"The staff was good. Food not to my taste"

"This resort’s best days are behind it. There is so much wear and tear, and instead of renovating, they just continue putting a bandaid on it. Every time it rained, our windows leaked and we had puddles on the floor. Maintenance came and sealed the windows, but another leak would find its way through. The furniture is old and worn and our couch was so stained that we couldn’t sit on it. The first night at the property, I asked for face towels and confirmed with the front desk staff twice that I...

"The room doors needed to be fix the wind blows the door all night like if someone was trying to get in room, Also no ventilation in the bathroom, basically there rooms need a upgrade.."

"Our first time to Jamaica and the all inclusive adult only hotel was the way to go! The staff were genuinely nice and friendly and seemed to care."

"Family of 4 staying for a week, the resort and staff were perfect. This stretch of ocean at Bloody Bay is a dream. The Blue tents were a fun experience where we bought a few local crafts. The walk to the sister resort RIU Negril was easy and a nice plus to be able to use 2 resorts. The food was great all week at the buffet, and the specialty restaurants didn’t disappoint. 10/10."

"I have no complaints everyone was super friendly, super nice, the shows were amazing as well as the food! I had an amazing time and would love to come back !"

"I enjoyed the staff they were very friendly and helpful"

"This was a great stay. All staff were great. The beach was amazing."

"We just spent our 25th anniversary week at The Palms and had a great time. The resort is stunning and the staff is so friendly and helpful. The treehouses are so adorable and clean. The bed was super comfortable, the pillows weren’t the best, but nothing is like my own pillow! Housekeeping did a great job everyday cleaning and restocking towels and our mini fridge. The food was always good, breakfast was the best meal everyday. Dinner became very redundant for 7 days. We did thoroughly enjoy our...

"The entire resort was absolutely beautiful. It did have a slight smell and I’m sure it was from the hall carpet from hurricane. Best part about that is my last day there they were closing to remodel. My husband and I are waiting for the opening to book next year."

"Good and welcoming staff, bar service was good. Serving efficiency in restaurants and quality needs improvement."

"Very close to mais street and in front of best mobay beach. Very good a la cart breakfest , You can chose between american or jamaican.. i will return for sure"