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"Customer service is the worst"

"This resort is on a beautiful beach. The shuttle service from the airport was chaotic. Check in was ok. The attendant checking us in was checking in another couple at the same time. Thorough explanation about the resort. Frank was very friendly and carried our bags to an upper level villa. Our room was spacious with a comfortable bed. Plenty of towels. We had a balcony with a beautiful view. Ceiling fan on balcony would have been perfect. Food was good with variety. Temperature of...

"This was our 5th time at the Grand Roatan and 1st with it being the Kimpton and by far the best experience! Love the new food & beverage areas and room service was awesome! We will be back for sure!"

"Our room did not meet our expectations at all. The bathroom was not properly cleaned, the toilet seat was loose, and the mirror was crooked. The bathroom floor also had visible cracks, and even the door was damaged. Overall, the condition of the room felt poorly maintained and disappointing."

"Pool was great surrounded by trees"

"Bonito lugar para ir en familia"

"Excelente estadía, el personal super amable y todo estaba limpio. La comida super rica también. Viajamos con una niña de 2 años y no tuvimos ningún problema."

"It's got all the things you want with a reliable all-inclusive - clean rooms, good design, great food, beach access, organized activities - with a small, family-owned feel. The food felt home-cooked and the dining area felt intimate enough to recognize other folks staying, but the rooms were spread out enough to have your own little getaway. "

"Huge pool! Really easy beach access, all inclusive package is great. Food could be better, but gets the job done. "

"If you’re looking for a tranquil and relaxing experience, away from tourists attractions, Las Verandas is the place. The grounds are well kept and the ocean views are spectacular. The restaurant on site and the poolside bar were amazing. Waitstaff very pleasant and attentive. The beach was very rocky therefore not conducive to swimming but the 2 infinity pools made up for that. We will definitely be returning for another week’s stay."

"The food was great staff was wonderful beach was perfect. Ask ahead if any events a wedding was a little reckless and not well managed with paying guests in mind."

"What a great spot! I have stayed at several places in Roatan and this is by far one of the best! Super clean! The staff is super attentive and super friendly! Never once did they make me feel like me and my partners were unwanted! Such a lovely spot and super private! 10/10 would recommend!"

"Bonito lugar"

"Restaurants were delicious, staff was so friendly and accommodating. "

"Muy bonito lugar, solamente que cierran muy temprano el comedor."

"Habitación limpia con buena vista al mar y bastante cómoda la habitación "

"Me encantó este lugar Lo tiene todo, está cerca de la playa"

"Muy "