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"Terrible. It looked like the rooms hadn't been cleaned in years. There was a dead fly in room 277. The staff were extremely rude. Lack of communication and they did not acknowledge the payment through the online check-in. I demand better quality to the owner of this outrageous hotel. Please save your money and do not come to this hotel."

"Super hotel in a great location. Staff great and room well appointed"

"The room was terrible, walls were damp and room smelt because of the damp, wallpaper peeling off, bathroom disgusting, no soap in dispenser, bath had cracks and toilet didn’t flush properly"

"Clean room, excellent breakfast."

"Only stayed one night as we were seeing a show in town. Room was clean, and we had a sea view. We didn't eat here, but the breakfast looked popular. Near a tram stop, but we walked to and from town, got our steps in!"

"Amazing staff on reception. Great rapor with them. Location and room fantastic. Very loud on a Saturday night from partying, but that’s somewhat expected."

"Great stay at this hotel. The staff were super friendly and helpful. The room was clean and a very good size. The bathroom was very big too. The location is amazing. Only 2-3 minutes walk from Bold Street which has so many nice restaurants. Also Liverpool Lime Street Station is only 10 minutes walk away."

"I really like the lounge,great for meetings. The location is fantastic."

"Amazing hotel staff so helpful and friendly. Restaurant staff work so hard and always smiling, very good with our children. Superb menu choices. Thanks also go to Jack (Jack of all trades). Always on the go ensuring any snags were resolved quickly. Great entertainment for adults and children. We will definitely be coming back next year. Thankyou so much. You have all been part in creating happy memories."

"Me gustó que es un lugar moderno, de fácil acceso, con ascensor, cerca a todas las amenidades, muy limpio, con suficiente espacio, el personal eficiente."

"A great find. Clean, helpful friendly staff and a very comfortable bed."

"When in Liverpool this is only hotel i will stay in. Reception staff especially April very helpful and professional."

"滞在は11月でしたので必要はなかったのですが、エアコンが設置されていたので夏場の滞在には非常に助かると感じました。 あとバスタブ付きの部屋だったのでイギリスでのホテルでめぐり逢えて嬉しかったです！"

"Couldn’t work out the heating and all the different buttons for the lights"