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"The staff were friendly and helpful but the policy of not allowing anyone to check in before 3:00 without paying $50 or $100 extra (depending on the time) was ridiculous. Rooms were available and ready but the check in staff had to turn everyone away unless they paid more. The lobby ends up getting crowded with everyone waiting to check in. And then at 3:00 everyone at the same time gets in line to check-in. Which causes a long line and wait. The front desk staff were courteous and friendly but...

"The room was clean, the sheets were crisp, the AC was cold. It’s an old building, so don’t expect luxury. I will stay here again."

"Great hotel, will definitely go back!"

"Everything was amazing BUT the front desk staff. As an avid traveler, from NYC, born and raised. These people at the front desk were rude, unhelpful, short , & the complete opposite of what hospitality is."

"Excellent service and excellent staff"

"at check in i smelled musty dirty air. We paid top dollar and still had roof top views. Room was clean but carpet s were dirty. Found dead bugs on the sheets. Maybe dirty from prior customers. Rooms smelled like sewer backup. Great location from everything. Never will i stay and pay the price we paid."

"I really enjoyed my stay the location was great, the hotel was clean and very modern. And all the staff members were nice. My only con is the parking! I was not aware that parking was not included with the booking price . You have to pay $23 per entrance from the garage or $48 per day for the hotel pass. It add ups if you’re there for a couple days and with the rental. Other than that i would"

"The staff granted an extended check out, then gave a pool key to the member of our family not going to Universal Studios for the day. This made it a pleasurable day for everyone."

"Clean"