All-inclusive Hotel in Mardin Province from AED 239

"The hotel is located on a very steep slope with many steps to reach it, so it is definitely not suitable for elderly guests or anyone with mobility issues. However, the view was amazing, looking down over the valley of Mesopotamia. Our room rate included breakfast, but unfortunately my son has a gluten allergy, so he could not eat any bread and the breakfast choices were already quite limited. When we asked if they could prepare some fried potatoes (chips) for him instead, we were told there would be an extra charge. They ended up charging nearly £6 for a portion of chips, which is one of the most expensive chips I have ever paid for. Considering we had already paid for breakfast as part of the room rate, and my son could not eat the bread options available, it was disappointing that they still charged such a high price instead of accommodating a guest with an allergy. Because of this experience, I will give this property a 3-star review and would not stay here again. It is not about the money — it is about the principle. It is a shame that for the sake of £6 they could not accommodate a guest with dietary allergies. "

"The breakfast was very fresh and plentiful. The room was spotless and the shower floor felt heated. The view was lovley and there was parking. The old town is right outside the door. "

"The hotel is in the historic center, walking distance most attractions. Polite staff, no issue with the room. They upgraded my reserved room. Breakfast is"

"We have traveled to many parts of the world and have stayed in many hotels. I can easily say that this hotel and the services we received was, by far, the best experience. The manger was super helpful and available to help in any way possible. I want to especially thank the gentleman at the check-in desk. Even though we didn't speak each other's language, he made us feel at home and interacting with family. He went out of his way to be helpful to us. I can't wait to come back to not only this hotel but also to see the staff again. Thank you for making us feel so special and welcomed. "

"Perfect."

"Everything was fantastic. Found the room too warm but other than that, the place was lovely and the food was nice! "

"Well first 2 best things about this property are the people who were outstanding and breakfast even though the tea was colder than I like. Hotel is kind of hard to find specially at night and in the rain but we did find it again thanks to the people. Property is a historical building. İt has immense potential but still lacking basic things than can make this an outstanding property. Bathroom seat not even attached. I did not even try to take a shower. İt needs an exhaust fan terribly perhaps higher floors do have it but bathroom smelled so bad. A/C unit i could not get it to heat the room. Perhaps I did not know how to operate it. The need to wash the sheets on nicer detergent they did not smell very nice. The also need to remove all of the carpeting on the rims and on the trace. No reason to cover beautiful historical floors. Otherwise nice location in the middle of 1000's of years of history. Very beautiful place. Walks and in and around the town is a slice of history."

"Great place. Lovely people, and an amazing breakfast. One thing to note is that there are no rooms with private balconies as per the description."