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"The front desk staff were great and for the most part the bar staff was the same except for 1 person. It was very busy and she appeared not to handle the stress very well. The shower was the worst we had seen - no water for 1 or 2 minutes and then it would start running again - first world problem I know."

"Proximité avec les restos et sites à visiter. Très grande chambre, lit très confortable. Bonne valeur qualité/prix"

"Liked the upstairs restaurant. Very nice to relax. Also transport to the harbour was a plus."

"À deux pas d’un gros centre commercial et distance de marche de la gare et des lieux touristiques de la vieille ville. Parfait pour une nuit pré-croisière. De notre chambre au 7ème, on voyait les navires de croisière du quai Horizon. Super petit-déjeuner et bonne organisation de réservation de taxi."

"Loved: facilities, staff, food fantastic. Spa wonderful but some minor repairs required. Nothing to detract from our stay. Enjoyed tasting menu with wine flight and also James Martin’s restaurant. All in all a great stay, would definitely like to return"

"Everything was really up to standard and above. Great value for money. Excellent stay"

"Excellent place and near to everything"

"Lovely hotel away from the town. Small indoor pool, larger outdoor pool and lovely grounds. It was quite stuffy in the room, but it was very hot weather. Breakfast was excellent!"

"Beatiful spot in the New Forest, comfortable rooms, and plenty of outdoor space, a spa and outdoor pool to enjoy a summer break. We look forward to returning again."

"Lovely large room. Spacious comfortable bed. Bathroom spacious. Good shower. Improvements? No mini fridge in room. Sealant in bathroom mouldy. Needs replacing."

"Lovely hotel. Additional Spa area is a little expensive at £40 per person but this was optional! Breakfast was lovely, staff really friendly. A lovely relaxing stay."

"The plase was exellent my kids like the layout. The only thing that I does not like was that there is not phone in the room. The restaurant has the same menu and us very limited."

"We stayed one night prior to embarking on our cruise and it is very overpriced for what it is. Location was okay for getting to the port so I’ll give them that. Rooms have no AC, I completely missed that in the property description and to be fair what hotels don’t have AC anymore? Asked for extra towels and none were in room, as well as fridge wasn’t working however no phones in room to call front desk. Overall I wouldn’t stay again and would look elsewhere."

"good location and front desk staff excellent"

"It was one of the best hotels we have ever stayed in, beautiful and very clean, stunning decor, peaceful and gorgeous food. Me and mum love the New Forest and spent many many years in Brockenhurst so finding an excellent hotel has really made it for us, we will definitely be going back there 🏆❤️"