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"Nice hotel"

"Is this ri We booked a room at the Shangri-La Sydney for over $750 for one night to celebrate my sister’s birthday, expecting a special and memorable experience. Later in the evening, a couple of her friends came to our room around 10:30 pm to celebrate with us. We were laughing, talking and enjoying our time together when the hotel manager arrived with another staff member. They were very strict and firm in their approach, telling us to be quiet and that our friends had to leave within 30...

"Clean, well presented room"

"Mum and daughter trip. The elevator was not working when we checked in so we opted to climb the stairs to our room. The room was amazing with glimpses of Darling Harbour. Fantastic location — we had a great stroll around the area and grabbed some dinner. Unfortunately we got stuck in the lift for 45 minutes coming back from dinner and on the way to check out the pool. Website that day had said they were having problems with the lifts so this was not totally unexpected. Staff were amazing and...

"The hotel is beautiful and comfortable. I would definitely stay there again."

"⭐ Disappointing Stay – Not Worth the Price I stayed at Novotel last night, and unfortunately, the experience was very disappointing. The room was not up to the standard I expected, especially considering the high price charged. The bed was extremely uncomfortable, with poor support and an unpleasant mattress that made it difficult to get a good night’s sleep. The pillows were also too hard and heavy, adding to the discomfort. The bathroom was poorly designed for comfort, particularly the...

"Great location."

"Used the online check-in which was great, but it meant I didn’t speak to anyone to obtain room keys. My whole stay I tried to call the front desk/reception from the suite for information, but they NEVER answered. For the room I booked & the price I paid, this was unacceptable & so frustrating. Terrible service."

"Convenient, easy stay in Sydney."

"Room was clean, comfy bed, pool great, spa wasn’t working on one day but all good the next day. Staff polite, location great. Overall good experience, would stay there again."

"The property taxes as convenient location, especially near the tram line. The room was not very clean, rubbish from past guests in main room and hand prints all over table. Breakfast was average. Staff at breakfast friendly and helpful. Expensive room and not worth it. Given the construction, they should have offered lower prices."

"Amazing hotel"

"The room was clean and comfortable. We were pleasantly surprised to find a kitchen with all the amenities we could possibly need. The staff were friendly and the property was quiet of a night. Would stay again!"