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"The tub/shower was disaster - the level of the tub is higher than the level of the floor - so getting out there is a big drop off. Also there was nothing to hang onto in getting or out of the tub/shower. and the tub was slippery. I only later discovered the bath mat which was in a shelf far from the tub/shower - not in plain sight. For an older person like myself, I had to be very careful i didn't fall and injure myself. The bed was great. The lighting system was a bit complicated to figure...

"Everything"

"部屋が良かった"

"My room was very small but well designed. The bed comfortable."

"Didn't try to eat breakfast in the hotel, it's expensive like most of the disney resort in other countries. Our room is clean the stagg "

"Nice staff, the room is roomy"

"Clean, organized , staff were very attentive/helpful"

"Good"

"Great experience"

"It's a good property, clean room & modern. Like the location, 5 -10 min walking to Shek Mun MTR. We like & used the frequent shuttle buses taking guests to nearby train station and New Shatin Plaza. All staff (including the shuttle bus drivers) are very nice and provide good services. We'll stay in Alva Hotel again and recommend to friends."

"Excellent services"

"Nice rooms, wish the spa opened earlier or stayed open later."

"I am a returned customer. I like their services. Every staff is courteous and greets the customers."

"Excellent room! Staff is extremely friendly!"

"The Auberge Hotel is a very nice hotel with comfortable beds, fantastic views of the mountains, the bay and on a clear day you can see all the way to central city. I however found the front desk unhelpful and unprepared at times. From check in, room change to checkout. I am familiar with Discovery Bay but at points had questions about transportation and it was met with subpar information. I had questions about dining and there was no clear answer on I my simple question on breakfast times....

"The staff were amazing especially the check in staff. Sad to say this was the only 5 star thing about the hotel. The hotel lobby is clean and modern, but once you get to the rooms its like getting taken back in time. Rooms are very dated, and just not up to the usual shangri la standard. Fixings were loose, screws protruding from door chain. The price was cheap, but with the shangri la name you still expect decent rooms. I wouldn't stay at this hotel again, but will still stay in shangri...

"Excellent"

"It was good hotel but for food it is not recommendable. There are no vegetarian options."

"Clean and comfortable. Easy to access shopping mall, restaurants and MTR. It need to add the shuttle service in between airport."