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"Handy to Auckland Hospital with superb, supportive staff."

"Very friendly place love it"

"Staffs were nice and sufficients Cleaner are sa good"

"Room was big enough, comfy bed and black out curtains which is needed with the carpark right in front. The thing that let down for us was lack of any heating in the bathroom, shower didn’t get very hot, restaurant lacked atmosphere. Overall a fine stay, but I would consider slightly over priced especially with the lack of views compared to other places and ongoing construction."

"Great stay, helpful staff and handy to everything we needed and room was perfect with a nice central view - we got a two night special with free parking which made it excellent value…concierge were awesome Thankyou!!"

"While our room was comfortable & great location - the staff need to work on their customer service. We weren't advised of our free room credit on check in & even when I confirmed it with staff, it wasn't applied at check out. until I reminded them again that we were over charged. Check out is 11am but house keeping knocked on our door at 9.30am asking to make up the room. Also at check out after settling our room service bill, the receptionist asked to see the credit card we used for the bond...

"Luxurious stay in the city, will definitely be back."

"The rooms were comfortable and the kitchenette and washing machine and dryer were very handy. The hotel was only a short walk from all amenities in Queenstown."

"Lovely room. Staff were very helpful and friendly. Breakfast was great. Will definitely stay here again"

"Nice stay"

"I only stay at this hotel when I’m in Christchurch. Make sure you book a premium room on the 6th floor so you have a good amount of space and natural light. The location can’t be beaten - right in the shops, but it’s very quiet in the room. They have great barista coffee and food too, but equally there are so many great cafes nearby. They do charge for a late checkout but otherwise it’s an excellent hotel."

"I always stay at the James Cook when I come to Wellington. It’s constantly good. The location is fantastic and staff very helpful. The buffet breakfast is excellent too, as is the room service food. I can’t fault this hotel."

"Quiet hotel never heard any noise from within the hotel however heaps of people zooming around the neighbourhood all night long on the Saturday night but less people on the sunday night, of course this is out of the hotels control but some people may appreciate our honesty. We would stay at the property again and in fact are looking to book again very soon."

"Everything about this place is great, staff, location, and the room was tidy and warm. My only issue, which is more for other people is that the hot water in the shower doesn't work very well. The hot water on the sink tap is fine, but the shower struggles even for lukewarm. Luckily, I shower cold most of the time anyway, but others may not like it. Some pics just before I left"

"Bed was hard Food over priced"

"A+ Service !!"

"Amazing location and the Room was great! Cost of parking was shock."

"Didn’t even need to leave the hotel for my wee break, had everything I needed- pool, spa, sauna, gym beautiful and very scenic walking tracks, food and drinks. Super friendly staff. The best wee break"

"Great stay!"

"Das Hotel hat die besten Jahre hinter sich. Man kommt sich vor wie in den 70ern. Mir ist es noch nie passiert, dass man einen Cappuccino oder Late Macciato beim Frühstück extra bezahlen muss. Das habe ich bei meinen Reisen in 49 Ländern noch nie erlebt! Ich würde hier nicht mehr herkommen."