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"An excellent experience. Stayed on a Sunday night and the hotel was fairly quiet so was upgraded to a suite which was fabulous. My daughter is at York University so we have been frequent visitors and generally stay here. It felt therefore like a reward for our frequent visits which made me feel like a valued guest!"

"The room was excellent with a very comfy king-size bed beautiful view of the sea and Abbey. The only downsize was the bathroom is need of a refurb as the shower cubicle is very small and the doorway is very small. Has a bath that we did use made the bathroom a little cramped. It is due a refurb so be great to come back. The breakfast was very good but would of liked some more options for vegetarians. The bar was lovely with a nice ambience in The Fat Badger Brand"

"Clean + friendly staff + good for families "

"Housekeeping very professional, staff always gave a friendly greeting as they went about their duties. We are not generally early big breakfast eaters, but the choices were amazing and irresistible."

"Great Spa and good bar menu with fair prices - overall a very nice stay and easy check in check out helped by late departure flexability"

"The Grand Hotel is a beautiful hotel in a great location. The room (a triple / family room) was clean and convenient. The fans in the room (in the midst of a heatwave) and the water dispenser in reception were great touches. We were initially impressed with the proactive communication prior to our visit. However, the code we were given (twice) for the NCP wouldn't work on arrival and we were told by NCP it had expired in March 2026. On raising this with Barbara at reception, we received a shrug...

"Disappointing. Booked this hotel due to the free Airport Shuttle Bus. Arrived well within the advised operating hours of the shuttle bus. Called the number given by the hotel to be asvised the number was no longer in operation. Was left stranded at Pearson Airport at 21.30 with no option but to get a taxi which cost $36 to travel less than 2km. Would have been better paying more for a better property. Really dissapointing."

"Perfect location"

"Excluding the non functional ac in my room it was a very pleasant stay with incredible views of the minster very safe for solo travellers and for people who like nights out its round the corner from the iconic flares nightclub for people who like peace and quiet it is also really well suited the rooms have excellent sound insulation hardly any noise"

"The location was great, lots of parking spaces. Breakfast room and bar area very nice. Booked a Kingsize room everything looked tired, windows were dirty, very old and didn’t close properly. Had no bathrobes nor slippers in the room, wanted us to pay extra in a SPA hotel! Noise after midnight wasn’t managed well by staff. The wedding guests went outside for a cigarette and were pretty loud. Also white vans were loading / unloading stuff after midnight and very early in the morning without any...

"Nice central location in a historic building. There were elevator issues and the staircase was a bit of a maze but the staff were helpful and the rooms are clean"

"Staff always make a hotel special - the staff were friendly helpful and very professional- we had a great stay and will return"

"Just OK. Only hotel not to get 5 star in 3 weeks in UK, France and Italy. Not all room amenities worked, "upgrade to room" which was at cost, but was a pair of slippers and a coffee machine. Parking was convenient but expensive."

"Staff were very helpful, the breakfast was varied and the room clean. In a great location for exploring York"

"On arrival my husband was given a door key card not the actual key that was actually needed. He was stuck outside the room on the second floor because had had all the luggage and didn't want to lug it back downstairs. Room was very hot with no view but fortunately had a fan. Bed was comfortable and TV reception was very poor. Best I can do was our stay was 2 star.🙂‍↕️"

"Lovely friendly ,welcoming atmosphere on entering the hotel especially important for single guest."

"One of the coolest cutest hotels I’ve ever stayed in! This was a memorable experience. If you hesitate don’t be you will not regret. There are steep stairs (thinking my older parents would have a hard time navigating) but there are rooms on first floor. Great location the best beer across the street. Advice from someone who only spent 1 night - make sure you stay at least 2 nights!! So much to see and do!"

"fine"

"Everything was fine. The location was very good for accessing the visitor areas of the city. The staff was professional although not overly friendly. The buffet was nice. "