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"The room was gorgeous looking out over the water. The staff were very friendly and helpful."

"Would never stay at this hotel again, we booked a windowless room however this was 2 floors below ground. The lifts weren’t working , the stairwell was dirty , the corridors didn’t have carpet or they were extremely worn, trying to find your room and way out was ridiculous it was like a rabbit warren with very poor signage . I was told that the rooms had previously been used for asylum seekers and this was obvious given the condition of the facility"

"Clean + friendly staff + good for families "

"Decent sized room (stayed in deluxe double) for 2 nights. Admittedly didn’t feel particularly deluxe as the furniture was old and it felt a little tired. Clean enough but could do with a refurb. Car charging onsite was handy and good location without being stuck in city centre."

"The best Hotel staff in the North of England. First class in all cases, very high standard rooms , great breakfast and fabulous location."

"Clean room and bedding, staff were friendly and helpful"

"Perfect"

"Adequate hotel - staff not especially friendly or welcoming"

"The Crowne Plaza in Harrogate had all the attributes you would expect of a top-class hotel, in terms of its rooms, facilities, services and so on, but what really distinguished it from similar hotels was the quality of its staff and their enthusiasm to do an excellent job. My comment applies to every staff member with whom I interacted during my week-long stay and includes: Zoltan who fixed up my room so well and so passionately, James who managed the hotel's excellent breakfast service with...

"Position - brilliant right in the centre Parking- tight if you can get it, very limited at £15 a night Lift - Main lift not working so spare in use. This is a 2 person for the whole hotel!!! From your floor there is only a call button to go down!! Breakfast is on the fifth. Rooms - Poor. No space to put anything out. Needs a rethink more storage. Decor and carpets need renewing. No storage in bathroom, Nil,none. Where are you supposed to put any toiletries? No tissues, complimentary “bits”. No...

"The hotel was great although the double bedded room was a little small also the bed The pool and spa was great and we had a massage which was excellent The food for breakfast and dinner was excellent It would have been perfect had we booked a different room"

"Hotel was ok, cleaning standards need to be improved, room servicing needs to be better and no AC in rooms just fans. There is no parking and you need to get a permit from the sister hotel, if they give it to you, permit cost £10 for day and expires at 1:30pm next day. Staff wer helpful at reception and bar, however drinks cost were high. Proximity to main areas was fantastic."

"Everything is unique about this hotel. The lobby, the staircase and the rooms themselves. Would highly recommend this to anyone looking for something different."

"All staff welcoming, friendly and extremely helpful. A great stay. We will be back"

"The hotel was in great location near the center. The staff were kind and very helpful. The rooms were nice."

"Great location, great parking, great spa steam room, jacuzzi and sauna. No aircon, tatty hotel and rooms, it needs money spending on this hotel. Breakfast is buffet style and not the best. Good staff"

"I’ve stayed here before purely because they still have baths, and even then I had to overlook the tired décor, worn‑out furnishings, lack of modern comforts, uncomfortable beds, no air con, single glazing, barely any plug sockets and the £15 daily parking fee. But this stay was somehow worse. Their so‑called “comfort” rooms are actually the lowest budget rooms, ranked below standard, proving they don’t understand the meaning of comfort at all. They even denied using the term despite happily...

"Great and convenient location"