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"Wonderfully located inside the city walls and just a few minutes’ walk from the railway station. My room was enormous. The spa is the real star of this hotel: the hydrotherapy pool, saunas, and hammam room are lovely."

"Room stank of old carpet - like in a care home. We did have a window but it didn’t help. Room was not clean and the room smell was so bad we had to leave the hotel altogether. Do not recommend it at all. Just pay more and avoid yourself similar situation."

"Clean + friendly staff + good for families "

"They gave us a room in the second floor on basemen"

"Really close to everything, we stayed on a Sunday night on the ground floor and there was no noise. Underfloor heating was a great surprise! only thing that we’d change is the “dress” in the room looked very old - perhaps if the costumes were newer we would have tried them on. However it did fit the theme! Lovely room for a short unique stay."

"Great place to stay not very far from York town centre clean rooms and staff very friendly and pool area was good to use."

"We stayed at this hotel for one night. The room itself was spacious but very worn. The chairs were falling apart and the carpet was very stained. The biggest issue was that the shower drain was blocked and would not drain. This made the shower unusable. The hotel would not move us to another room as they claimed to be fully booked. They also would not send maintenance to the room until the next day. This meant that we could not have a shower in our room."

"Great location, clean, comfortable and very friendly and helpful staff."

"Its very very nice place to stay , clean room , very supporting staff before we arrived to communicate with changes a room from double to family ,we was not disappointed < Highly recommended:)"

"Good food and excellent service."

"Beautifull room loved tje shower staff very helpfull breakfast great plenty variaty we will deffobe back we normally go to leonardoes but this beats that place thankyou"

"Clean"

"The room was a great size and had all of the things you expected. Happy to stay there again. Small note, if you pay for parking it fills up very fast so just know paying for a space is no guarantee of getting a space"

"Amazing hotel. One gripe is that the rooftop bar is not open on a Monday or Tuesday."

"Fully enjoyed our stay. Cannot fault anything. Food was excellent as were all of the staff"