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"The spa area was more like a public swimming pool. Cramped, noise and dirty. Not a relaxing spa break hotel for sure!"

"The room was nice and clean, but dated but nice. One thing that did annoy me, there was a breakfast menu that u hang outside your door to get breakfast to your room. I filled it out and put it on my door and no body took the order, they slid a bar bill under my door though but didn't take the order so that wasn't great. "

"Amazing hotel! Wonderful staff and facilities."

"Provide parking or discounted parking "

"We loved our stay here. It’s such a beautiful building and has two great restaurants plus the spa was so good. The outside jacuzzi was our favourite feature. I The staff were so friendly and attentive. We wanted to particularly shout out Mollie who was so kind, friendly and helpful. "

"It was fine "

"The young lady on reception has very poor customer service. She is condescending and rude, she was to me and other guests. The room was not vacuumed at all and filthy. Uncomfortable mattress. "

"Couldn't fault this hotel at all. From the beautiful grounds, the grandeur of the building, the impeccable customer service, the delicious food, the spacious, elegant room, the clean, luxurious spa. The drinks were a tad on the pricey side, but the mid week room price including spa access was excellent value for money. Would come here again in heartbeat. "

"A lovely hotel, centrally located in Banbury. The hotel Inc reception, corridors and rooms were immaculate and fresh. Parking was readily available and free. We opted for the buffet breakfast option which was excellent value. All the staff were pleasant and helpful. I totally recommend this hotel"

"All good"

"Loved our stay here, also was able to bring our 2 dogs for the stay! Good centre location. "

"Bbb"

"My wife and I recently booked an overnight stay. First impressions were good. A beautiful building (only slightly ruined by the bank of Tesla charging stations). The friendly receptionist greeted us and explained everything we needed to know during our stay. I had paid extra to stay in one of the “Spa rooms” with a four poster bed. First impressions of the room were good. Very spacious, large four poster bed, large well heated bathroom. However, upon closer examination there was dust on the...

"I arrived just before 7pm to find a queue of people in the lobby, it quickly became apparent that there was an issue, a technical one. You had just one single member of staff on reception who was trying to deal with it. However it was a struggle and it took over half an hour to be acknowledged, let alone get a room. I was tired after a long day so it wasn't ideal but I appreciate technical faults happen. However, on identifying that without a key I had no access to light or heating I tried to...

"Hotel stay was good. Staff in breakfast were a bit slow. "

"Room was ideal as a disabled person, shower room etc… however was a long walk ( ground floor ideal though).. Very Clean & staff were very supportive "

"Property was very pet friendly and staff were wonderful. There were however issues with the room which impacted our stay. The mattress was very hard and pillows soft and lumpy. Due to this our quality of sleep was very poor. The rooms did not come with a small fridge which would have been helpful as chilled food had to be taken to reception each time. There was no ironing board in the room and no telephone so each time you needed something you had to take a long walk to reception and back. Apart...

"Dated "

"Great room, lovely staff, great bar and restaurant "