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"Quick Review – The Swiftwater (Poconos) Overall, we had a very nice stay and were pleasantly surprised. The modern rooms were clean, the pool was warm, and the staff was friendly and accommodating throughout the trip. We booked the birthday package, which was a really nice touch. The room had balloons, a TV loop with a happy birthday message, champagne, cupcakes, and a complimentary breakfast included. It made the celebration feel special. One thing to note about the complimentary...

"We did a mid week getaway. Our room was very nice - nice bed and linens, good pillows. Bathroom was too dark but towels were big and soft and fluffy. Nice toiletries by Lather. Casino was very smoky but we didn’t spend too much time there. The indoor pool was beautiful but water was chilly - 84 degrees. Loved the spa. Massages were all booked up so I had an amazing facial. Spa staff were great and space was clean and relaxing. Definitely would go back."

"Emailed regarding my trip. Tons of things were closed or opened layer then listed. Including night time snow tubing. We were told due to the low occupancy it wasnt worth it for them to be open. But i paid the same price as everyone else does. The main thing we went up there to do was the night time lighted snow tubing. Our room was jnfested with lady bugs, the safe didnt work, cigarette butts and ashes all over the balcony. "

"Excelente "

"Room was ok, there was a smoke stain above the fireplace, water stains on the ceiling and a brown water stain in the hot tub. It was enjoyable though you can feed the deer and play some games with your lover dinner Saturday night was delicious but not so much Sunday night! We didn’t use the pool but looked nice. We had fun on the hiking trail even though it’s was a little muddy and wet as the snow had just melted. Trivia games at spooners were fun! All in all the place definitely has a...

"Needs updating. Stayed in suite 101. Jacuzzi - Awesome, Bed - needs a new mattress, Rug - old and stale, Breakfast - no good (Would not even classify as continental. Cold cereal and coffee. We had to get breakfast after check out at a WaWa. Would stay again as a 3rd choice. "

"The building was under construction, and the room quality was not what was represented online. I rented rooms for employees and their rooms were very dated and didn't look anything like the rooms advertised. "

"Staff was excellent and clean room great spa.Had a great time looking forward to be back in summer vacation again. Food was fabulous and so are the staff."

"Parking is a chore, as it would be in any sizable city. Budget time and money for that. Bed was uncomfortable, even though we were tired. "

"This hotel has friendly, helpful staff and is close to a lot of attractions for visitors. The room was big and comfortable with an office chair and a sitting chair. The view was of the street so nothing great there. There is a parking garage we left our car in the majority of our stay because there was so many places within walking distance. "

"I liked that it is renovated and the general look of the restaurant. The rooms are small, no coffee, no closet, no iron. Ice machine in the basement. The AC was made a super loud noise, worst I've ever had. TV was good and safe too. The staff is generally attentive, but they did forget to offer me the water bottles that they offered all HH members There was normally one person for check in and luggage pickup, creating a wait. The bathroom wash basin faucets were really hard. "

"Was disappointed, the pictures definitely make this place look better than it actually is."

"Beautiful hotel, great amenities, wonderful kind staff. Nice restaurant, bar, pool, and spa. I booked the premier suite which was stunning but thought it was odd that spending a lot for the room and the WiFi was not included, the mini bar and snacks in the room were not apart of the room cost, I rather those items not be in the room, you only get a courtesy 2 bottles of water. Most hotels have complementary items NOPE not here not even a tea bag or coffee in the room was free. There was a QR...

"They are I. The middle of renovation. On the 9 th floor no ice available. And the bathroom was cold no heat flowing in. No way to warm food. No other complaints."

"It was amazing ! The front desk lady, the owner ! They make you feel like family. Is a perfect place to escape from the daily’s!!! "

"Accessibility "

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"I was able to check in early. The first room I was assigned was filthy and run down. Dust everywhere, excrement stains all over the side and back of toilet, rust and mildew in the tub, paint falling off the ceiling, stains on the sheets and walls, and hair everywhere. I went downstairs and noted the issue and was given another room. The new room was one 1.5 steps above the other on the cleanliness scale. Luckily i brought gloves, lysol wipes, and trash bags (they dont give you trash bags). I...

"The breakfast buffet could be better. Not enough option for hot food. "