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"Our room was an access room and it was fine, clean comfortable bed and wet room shower. All was good until breakfast. Which was not particularly busy. However multiple tables were uncleared and still with discarded plates cups etc we cleared a table. At the breakfast buffet all the clean plates were swimming with water. I was told the dish washer had broken and they were having to wash everything by hand, fair enough. But why put clean plates out that are swimming with water? I don’t like scrambled eggs, so asked if I could have two poached eggs, I was told no they only offered scrambled! The sausages were all very well cooked and that’s being polite! So all in all for a hotel costing over £200 for the night and breakfast charged on top of that a disappointing breakfast experience!"

"Room clean , concierge staff excellent "

"Hotel very clean, staff friendly. Check in slow as only one staff member on duty. Tiny pool, more of a plunge pool, busy. Excellent location, out of the city centre hustle. Great bus service into city. Lovely cafe across the road. Easy access for race course. Pricey but would stay again if cost was reasonable. Beer and larger cloudy in bar!"

"Lovely room. Temperature just right. Bedding appropriate. Clean, spacious hotel with the added bonus of a pool! (Don’t forget to book your time though!) Five minute walk to York Castle Museum and not too much more to town centre. Highly recommend!"

"Location excellent, a short walk from Train Station and a Short walk into York City Centre. Breakfast excellent and room cleaned daily. The only disappointment was our room was street side and the noise from outside during the night was excessive. If you are a light sleeper bring ear plugs or book a riverside room. Rooms street side really need a better sound proofing."

"Very convenient location for railway and town"

"A very good but showing its age a bit. No power point near the bed to charge a phone."

"We needed a hotel for an overnight stay. For the price that we paid we were not impressed. Hotel not as luxurious as we had expected and required updating. Staff were also not friendly or welcoming. "

"The welcome was good. Booked parking and was told which bay was ours for the night. Executive room was huge, needing updating but clean. Bed was super hard pillows thin so didn't sleep too well. Informed the receptionist on check out but she only wished us a safe journey home. No mention of the poor sleep. The executive breakfast was superb, a mixture of continental and cooked. The gentleman looking after us really lovely and efficient, thank you. Can't comment on the bar as we didn't use it, but 2 coach parties were making use of itm "