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"Every lil detail was beautiful especially if you are a Christmas lover such as we are, Breakfast was delicious and the pl were extremely nice. We will definitely be back."

"Staff was great and Resort was nice…my daughter loved the lazy river! My dad loved the coffee and cookies! The balcony was really nice. Parking in garage was kinda tight, but outdoor parking is available. There was a charge to use the games in the game room, so kids didn’t experience that. Location was perfect! Right off Parkway and close to The Island and Dollywood. Easy drive to downtown Gatlinburg. I would stay there again."

"Our experience at Westgate Smoky Mountain Resort started off on a very disappointing note. The check-in process was absolutely horrible! We waited over two hours just to check in, which is unacceptable, especially when traveling with family and children. To make matters worse, instead of focusing on getting us checked in, the staff tried to push a timeshare presentation on us. After a long trip, the last thing we wanted was additional sales pressure. Another major disappointment was the...

"Great atmosphere"

"My main concern was the day I checked in the staff was really rude and almost seemed to be speaking down to me. She was not helpful throughout my entire check in process but after check in my stay was fine."

"It was a great hotel. Location was a short walk to Broadway."

"Mountain view room had great views during fall foliage season"

"NA"

"Love this place. Have stayed multiple times"

"Property was average, location average. Not terrible but not amazing. I would stay closer to the island next time."

"Good free breakfast"

"Quick getaway"

"We enjoyed our stay at Margaritaville. The room and grounds were very clean and welcoming. Every staff member we encountered was friendly professional and made us feel welcome. The woman at the front desk ( sorry, I can’t remember her name) went above and beyond for us. My only complaint would be the noise in the hallway outside our door at all times of the day, & night. Also we were in an ADA ACCESSIBLE room and the tub was very difficult for him to step up and over the edge of the tub to...