Hotel with a Concierge in Thiruvallur from AED 205

"I had booked this hotel for my parents and uncle/aunt. When they reached the hotel, the receptionist/manager said there was no booking. This was a pre paid booking. When I tried to talk to the manager, he refused to talk to me. When I called hotels.com agent and when she tried to do a three ways call, the manager yet again refused to talk. THE HOTEL WAS NOT OVERBOOKED, as the manager said he was willing so sell the rooms to my parents. Also there is no AIRPORT SHUTTLE, as mentioned in the...

"Nothing"

"Staff was helpful "

"It is a decent hotel and there is a few supermarket opposite the hotel. You can buy some groceries there. However, the traffic is quite bad during peak hour. "

"Nice stay"

"Great"

"would give this a 5...except for things like the a/c not working, open sewer at the back...and dirty uniforms of the staff. Special thanks to Umesh...great guy and service. I stayed here more than 17 days ...in/out. "

"It was a good stay there in Mercure. Room should be better in terms of cleanliness. Other than that everything fine."