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"The room was excellent very spacious and comfortable , the hotel surroundings was beautiful. Only disappointment was the lack of staff behind the bar at a large part only 3 staff to serve waited 30 mins to buy a drink and staff were rude and unorganised for that I would give the bar 1 star from 5 "

"Beautiful spacious room with modern & tasteful furnishings. Everything was spotless! We had a very pleasant evening meal in the restaurant, where the service was excellent. The receptionists were very heloful and friendly. We were so impressed that we have booked another stay! "

"Couldn't fault the Hotel at all. The reception staff were great, the room so comfortable, we had a lovely tea in Nelson's Restaurant, and finished the evening with a very relaxing time im the Spa, before enjoying a delicious Breakfast the following morning. "

"Staff were excellent from arrival , in the evening and at breakfast"

"Bathroom door needs replaced.. staff exceptional. Could not do enough for us, Amenities were acceptable, but room needs up graded. Overall enjoyed our stay. Breakfast very good. "

"Unfortunately we didn't have anything to eat,I'm sure it would have been super "

"All the above "

"Great room, polite and helpful staff! The hotel is very comfortable, and even when busy, it didn’t feel crowded. Will be staying again next time I’m in Chester. "

"The bed was super comfortable and the place was clean and tidy. The tv was not a smart tv as stated and the shower was very small , I’m glad neither of us were big people as it was tight to get between the shower and sink to use the toilet and there was no tv in the bedroom , we found on arrival a hot tub which I wish we knew about , unfortunately it was not the weather to use it. yes we would stay again despite the few little negative things . "

"Great stay. City centre venue. Great bar and dining area. Comfy room."

"Excellent hotel with great facilities. The bar was excellent and they mixed great cocktails "

"Great room with comfy bed, really nice environment and atmosphere, friendly staff and a great selection at breakfast."

"Body soap and shampoo empty in shower"