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"This place is absolutely filthy, it doesn’t look as though it has been cleaned in over a year. We would not recommend and still waiting for a refund as we left early. Very disappointing. Hotels.com you should take this off your rentals"

"Everything was fine, just one niggle, the bed was in need of a mattress topper as I could feel the mattress springs digging into my back! The facilities and spa treatments were excellent, and I’d like to return for another mini break. Great location, handy for city visits on foot, with nearby pubs and restaurants."

"Didn't use the spa"

"Lovely hotel nice and central ,staff were really nice and helpful.Breakfast was lovely all freshly cooked and very enjoyable "

"The staff were lovely and the location was super convenient. The hotel has been knocked about - being next to the rugby stadium may contribute to high wear and tear - but everything in my room was clean and fine and comfortable. My only real complaint would be that the WiFi in the room was terrible and I had to go to the lobby to get work done. Great bath"

"Pet friendly, clean room heating was on tea and coffee in the room.breakfast was good a selection of cereal "

"We enjoyed our one night stay, thanks"

"No pets no work"

"Lovely stay "

"Once you ignore the hotel entrance from the street which is underneath an ugly car park the foyer is attractive and smells wonderful. Staff were helpful and friendly. Room was big and clean. Good location for exploring Chester. "

"Lovely hotel, clean room."

"Room was good. Nice and clean. But no air conditioning. The room was far far to hot "

"Everything was top class and the breakfast wow !!!"

"Stayed in a King Suite which was amazing. Spa was lovely and very clean. Ate in the restaurant one night which was also very nice. Relaxing and highly recommended."

"When we arrived on a Saturday late afternoon, it was like entering a nightclub. There was a wedding with an open DJ above the bar area. It was so loud you couldn’t easily hear the staff. When in our room, the music was booming through. We asked to move to another room and they were able to facilitate this. Staff were polite and helpful. The room itself was good; a small but functional bathroom, very comfy bed and good blackout blinds. The window needed a lot of adjustment to close it which took...

"The hotel was ideally placed for the station, shops and restaurants and all the staff were friendly and efficient "

"Wow what a transformation Imperial Hotel has had. So impressive love the new design of the hotel it is so modern and so bright. So comfortable the new beds, fab decoration in the room, so clean, amazing shower and a huge HD interactive television. Also loved the Welsh cakes, cans of Welsh water, Welsh coffee and quality tea selection. As usual the staff are amazing especially the receptionist. We will definitely stay again."