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"Dear RIU Corporate Customer Service, I am writing to formally express my disappointment and concern regarding the unacceptable service and treatment I experienced during my eight-day stay at your hotel. What occurred on the morning of my departure was extremely distressing and has significantly affected my overall impression of RIU and my experience in Jamaica. On October 20, 2026, I spoke with a representative and inquired whether the hotel offered shuttle service. I was advised that shuttle...

"Our experience here was unfortunately not what we expected. Although most of the staff were beyond helpful and kind, the property itself (although advertised as) is not handicap AT ALL. When booking I requested that my Father be assisted with handicap accessibilities. When checking in they informed me his room was on the third floor with no elevator, then charged me to “upgrade” to the first floor. There are no elevators. No golf carts for walking. Steps are everywhere including multiple trip...

"Great experience"

"This stay was very disappoining compared to my previous stay. Our room door didn't properly close. So you have to remember to push or pull it. Paint peeling off wall near sink. Shower door didn't close. We spent two days without hot water and was told everything was fine. Food was so blah.. Same thing every day for breakfast. I paid for private dinner"

"Beautiful property and excellent staff!"

"Our stay was wonderful! The food was great the beach was amazing and the staff were great as well!! Can’t wait to return!!"

"Royalton is a beautiful property, and the staff were warm, friendly, and welcoming. Unfortunately, the Hideaway adults-only section felt like an afterthought rather than the premium experience we paid for. Almost all the amenities were located on the main Royalton side, requiring lengthy walks. Hideaway had no dedicated buffet or proper dining area, meaning we had to share spaces with families and children. We specifically booked an adults-only resort for our honeymoon to enjoy a peaceful,...

"Absolutely loved my stay and the staff was wonderful"

"My wife and I stayed at the Grand Lido for a week, Sept 15 - 22. We have been there over 15 times in the past. So sorry to learn of the destruction in late Oct 2025 from Hurricane Mellisa. The country and resorts are still getting back to normal. Understanding that our resort was still healing, we gave special leniency to the conditions and service. Our Butler service was excellent! Our room was clean and well stocked. The restaurants were not quite up to par with prior visits, but.... ...

"The property was very nice and peaceful but pretty inconvenient because of how far out of town it was. The coffee was terrible and the food was just ok so we ended up eating out every day. They do have a driver though and they were very helpful."

"Keep up the great work"

"Beautiful property and excellent staff."

"From desk outstanding , restaurant service and service request as well .Snorkeling boat capitan to honest or to roght talk to the ladies maybe cultural, great guys but should in my opinion use more kind words for the ladies, this is a comment c/ contracture view of future service only!"