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"Everything was wonderful"

"Our experience here was unfortunately not what we expected. Although most of the staff were beyond helpful and kind, the property itself (although advertised as) is not handicap AT ALL. When booking I requested that my Father be assisted with handicap accessibilities. When checking in they informed me his room was on the third floor with no elevator, then charged me to “upgrade” to the first floor. There are no elevators. No golf carts for walking. Steps are everywhere including multiple trip...

"Great experience"

"I enjoyed my stay. The room was clean and comfortable. Everyone was friendly and polite."

"Beautiful property and excellent staff!"

"Our stay was wonderful! The food was great the beach was amazing and the staff were great as well!! Can’t wait to return!!"

"Royalton is a beautiful property, and the staff were warm, friendly, and welcoming. Unfortunately, the Hideaway adults-only section felt like an afterthought rather than the premium experience we paid for. Almost all the amenities were located on the main Royalton side, requiring lengthy walks. Hideaway had no dedicated buffet or proper dining area, meaning we had to share spaces with families and children. We specifically booked an adults-only resort for our honeymoon to enjoy a peaceful,...

"Absolutely loved my stay and the staff was wonderful"

"My wife and I stayed at the Grand Lido for a week, Sept 15 - 22. We have been there over 15 times in the past. So sorry to learn of the destruction in late Oct 2025 from Hurricane Mellisa. The country and resorts are still getting back to normal. Understanding that our resort was still healing, we gave special leniency to the conditions and service. Our Butler service was excellent! Our room was clean and well stocked. The restaurants were not quite up to par with prior visits, but.... ...

"The restaurant server was very sweet at breakfast"

"Keep up the great work"

"From desk outstanding , restaurant service and service request as well .Snorkeling boat capitan to honest or to roght talk to the ladies maybe cultural, great guys but should in my opinion use more kind words for the ladies, this is a comment c/ contracture view of future service only!"