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"The breakfast was lovely."

"Clean room friendly staff"

"We had quick check in and room ready before 3 pm. Room very warm and spacious. Saw a couple of cobwebs in corners on ceiling however. The tea and coffee facilities were good but the kettle didn''t switch off automatically and kettle lid didn' t stay on very well which was a hazzard. We were a little disappointed to find that our bed had not been made even though the cleaner had been in as teacups had been washed. This hadn't been an issue on a previous stay however."

"The staff are always fantastic at this hotel and the communal areas are lovely. The rooms are a little tired and the fridge in our room didn’t work (we were only here for work for one night so we didn’t report this) but overall the hotel is lovely and the location is brilliant for our needs. "

"Great location. Good meal in the restaurant & good breakfast. Hotel is looking tired and ready for a refurb. Bar area a little small and furniture very worn. Room clean but bathroom a little small. We did enjoy our stay as great value for money."

"Food good. Clean room "

"You pay a lot of money to stay in the Hotel and then have to pay £20 to use the spa and gym"

"For cheap hotels & convenience of location from the coach station, I really didn’t have anything notable to complain about. Lift wasn’t working but we were notified. Room was small but clean and had what we needed for our nights stay. Only gripe we had is the tap/sink had a design flaw because if you turn it on max straight away, which is easily done, you get splashed. Otherwise 0 complaints for our expectations. Staff are friendly, especially the cleaner the following morning! Would book again if ever back in the Liverpool area. "

"The location was good, parking was very easy in Q Park with discount. Room was pretty average for a delux room. No drawers, or suitcase stand so every time I needed something the case went on the bed which isn’t great. There was no close up make up mirror in bathroom which was annoying. No fridge which was also a surprise. I checked in online and got confirmation email saying pick keys up at reception or from machine. Machine wouldn’t dispense keys so went to reception. Female member of staff said you’ve not checked in despite me looking at an email saying I’d successfully booked in online! She was having none of it, not much customer service no apology…."