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"The hotel description is very misleading. The rooms are extremely small, and the double room is one tiny bed (the same size as one bed in a twin room). The decor is extremely outdated, the bathroom is tiny, and you cannot change the heating in the room by yourself meaning it is either too cold or too hot. You need to call reception to adjust the temperature. The Onsen was fine. Definitely very overpriced for what you get."

"スタッフの対応や、施設のイベントやもてなしは最高でした。お料理も非常に充実していたと思います。 一方で、室内にお菓子のこぼれかすが落ちていたり、急須の先が欠けていたり、少し残念に思えるところもありました。"

"部屋からの景色、食事、お風呂全てがよかったです。値段もかなり良心的だと思います。"

"Very clean room, staff were amazing, both polite and kind. Breakfast was good, lots of options. Amusement park right next door was really fun. Amazing views of Mt. Fuji. "

"This place is 10/10 The shuttle bus service from the station The grounds are beautiful View of Mount Fuji from our room The staff went above and beyond every time - amazing service Breakfast was incredible- so many options and great tasting quality food. We had a wonderful time in Kawaguchicko"

"Enjoyed the private onsen, the lake views, "

"Hotel staff were friendly and courteous. Our room was very clean, spacious and comfortable. Hot spring was excellent, relaxing in outdoor one looking up at stars was fantastic. We also enjoyed the breakfast very much…so many choices of delicious food including desserts. "

"Every thing was ok"

"The best hotel we have stayed. Thoughtful activities and you can’t get a better view of Mount Fuji from your own room 24/7."

"I enjoyed the attention, location and services."

"Excellent hotel. Very friendly staff. Clean rooms. Perfect location. "

"The hotel was a bit difficult to find and access at first, but once inside, it was very clean, spacious, and located in a nice area. The bed was comfortable, the staff were friendly, and breakfast was on point. However, the outdoor onsen didn’t appear very clean, so I didn’t use it. The biggest disappointment was the view of Mount Fuji. I booked this hotel expecting an unobstructed view based on the photos, but the view was restricted and not as advertised. Overall, it’s a decent and very...

"This is a traditional Japanese hotel with futon mattresses on the floor for your bed. No shoes permitted. It is older but I found the place charming especially after I found the fabulous hot tub spa rooms where clothing was prohibited ( woman’s separate from mens) Next time I would definitely get the rooms facing mount fuji with their own private spas. I did not care for the breakfast included which was very authentic with fish and seaweed and a bunch of weird food. But fun to try once. We...

"The staff provided courteous service."

"Personal muy atento, la vista muy buena, si hay estacionamiento "

"It was roomy, but be mindful of restrictive shower hours. Also have to check-in before 10pm."

"The stay at this place was an enjoyable and memorable experience. The location is a bit far from the attractions but with a car it is not an issue. I am not sure if there is a shuttle service. We had half board and the dinner experience was amazing. "

"Very good"

"I loved this hotel. It has a shuttle from the Kawaguchicko Station. It was so convenient the restaurants and not far from the lake. The staff was helpful and the breakfast was delicious!"

"اقامة مريحة ومنطقه رائعه"