Find all hotels by Preferred in Downtown Anchorage, AK

"You deserve better than to stay here. Don't make the same mistake we did. From our very first interaction, when we called for an airport shuttle and the person on the phone sounded annoyed, it was a terrible experience. We arrived late in the evening and got checked into our room. It was disgusting. There were pubic hairs and crumbs in the bed (even though the beds had been made), and it was obvious that the bathroom had not actually been cleaned since the last guest. Maybe ever, who knows. We asked the front desk and the clerk was apologetic and said they had been having issues with housekeeping. He gave us a new room which was only slightly better. The bathroom was still gross but it was late and figured housekeeping would come the next day. They did not. There were hairs in the towels. When we asked the front desk for more towels a different clerk was there and he was rude and rolled his eyes. The hair dryer started smoking when my wife turned it on. The bathroom door did not close properly as it was off the hinges. That said, the location was great. That was literally the only redeeming quality for this awful hotel. "

"The area is extremely sketchy, the inside of the main hotel has been remodeled. The evening staff was extremely accommodating and kind. There was a mouse in my room in the middle of the night. The person in the morning who told me she was the front desk manager was extremely rude unaccommodating and needs to be coached on customer service skills. I was on a 7:30 appointment for the shuttle I got up to the lobby at 7:32 she did not apologize for them leaving me behind I asked why didn't someone call at 7:15 if they weren't going to wait for me to walk 2 minutes down the hallway and she said they don't call they don't remind anyone The shuttle driver came back at 7:40. I'm not sure where he went but I thought it was extremely rude and so was her behavior I was 2 minutes late getting to the lobby they should have waited or called my room. For a staff leader she does not have the skills to hold that position. I've been in hospitality for over 20 years I would not put someone with those poor customer service skills in charge of anyone. Again the evening staff was accommodating, the area is really sketchy especially for women traveling alone, there is food across the street a teriyaki place a Korean barbecue and a little pizza place, other than that you need to do DoorDash or have a rental car. The best option would be pay a little more and do not stay on spenard, Bad area & management. tourists don't know where to go, don't go to a hotel on spenard, especially this one. "

"Really fantastic location that is walkable to everything you need and very affordable. Staff was friendly and helpful. There is no airport shuttle but it only takes about 15 minutes to get there via ride share. Buffet breakfast was a great way to start the day with a ton of variety and options. Rooms were very warm in the winter and often needed the circular fan that was included. "

"Clean room "

"Great "

"The hotel in general is somewhat outdated. The food in the hotel restaurant was decent with reasonable prices. Staff was. friendly. "

"Great location with easy walking to restaurants and shops. We had a 1 BR suite with king bed that was just as described. Service came daily and did a great job. The entry and elevator area needs some work. Carpet fraying etc. Staff was friendly. Our one major complaint is that they did not cook breakfast to order as advertised on their website. They also claim to have a restaurant but its really just a bar serving drinks from 5-10pm. We would have stayed at the hilton if i had known. No micriwave in the room either which was surprising for a suite. It is also a short 10-15 min ride to the airport. "

"The staff is very welcoming and friendly! The hotel is clean and nicely decorated. It was the perfect location to walk into downtown for our sled dog events. They do not have a pool or spa, but you are able to use the facilities at the Captain Cook hotel which is across the street."

"Loved the renovations, so clean and staff was excellent"