Find all hotels by Shell Management in Downtown Phoenix, AZ

"Check in process was terrible and took way too long. I would never stay there again. The bathroom had a new toilet, but the rest the room with the shower and tub was in bad shape, including damage to the inside of the door. The toilet seat was not secured properly and the bowl was not fully bolted down. The TV was a very old heavy analog unit. One somewhat giod thing - the bed was actually comfortable and clean. It was, at best, a $40 room and we paid twice that amount. Avoid it."

"Excellent location."

"This property is definitely more of a motel than a hotel. Although the towels appeared to be washed, they still had many stains, which was quite unpleasant. The walls are very thin, when people talk outside, it sounds like they are inside your room. The air conditioner is very old and blows directly onto the bed, making it uncomfortable to use during the night. Our room also had a connecting door to the neighboring room, which made me feel unsafe during the stay. Overall, the experience was disappointing and did not meet the expectations of a hotel stay."

"Hopeless WIFI. Printed info about neighborhood places to go would be helpful."

"Good food"

"It was fantastic! Clean, centrally located, nice staff and a comfortable bed."

"Unfortunately, our stay at this hotel was very uncomfortable. The area did not feel safe at all—it seemed to be in a part of town with a large number of homeless individuals and people clearly struggling with drug use, which made the environment unsettling. There were also renovations happening late into the evening, past 9 PM, which made the hotel very noisy. The most concerning part was people walking very close to our window late at night and making strange noises, which made us feel extremely uneasy. Because of the situation, we didn’t feel safe staying there and ended up leaving before midnight and heading to the airport nearly five hours before our flight. The room itself wasn’t very comfortable either—the bed didn’t have normal covers and the setup felt inconvenient. Overall, we did not have a good experience and would not stay here again."

"Ac was noisy had to switch it off, car park was ok but hotel was quiet"

"Parking was fine. AC worked. "