"Staff, especially the person who checked us in on the evening of Friday 14 November, who was outstanding. Room much nicer than had anticipated. Better than many hotel rooms"

"Excellent service. We dropped off our bags early and they went in our rooms already when we returned later in the evening. The bath was the highlight of our stay with different saunas and small pools besides just the main large bath area."

"Very cosy (it was November) and comfortable. There wasn't much storage space in the room - some drawers would have been useful. Cooked breakfast was a buffet - individually prepared items (e.g. scramled eggs and toast) would have been more tempting The do-it-yourself toaster was very hit and miss."

"Great hotel in the perfect location when working away "

"A great stay, central for everywhere we needed, easy access to the station and short walk to the therma spa."

"Can't beat location Very noisy at night - loud music outside rooms until 6am. Room hot so needed to keep window open but noise a problem Room small but otherwise good service "

"Always feel very welcome and valued as a customer."

"The friendliest hotel I have stayed in, ever. The staff were delightful - hospitable, kind, engaging and very efficient. The hotel fully lives up to its globally iconic location in one of England's most beautiful cities, steeped in history and culture. It was amazing that such a 'top-end' hotel is dog friendly too... We felt very special during our stay and would love to return. Worth every penny...!"