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"Didn’t have breakfast "

"I had a very disappointing experience booking through Hotels.com. I specifically booked a room with two double beds. However, when my friend and I arrived at the Ramada hotel, there was only one double bed in the room. We went to reception to resolve the issue, but were told that the hotel was fully booked and no alternative room was available. The receptionist explained that Hotels.com had not provided the correct booking information for a room with two double beds. Instead of fixing the issue, we were told to move to another nearby hotel. Unfortunately, the alternative hotel had a lower standard, smelled strongly of cigarettes, and was not what we had paid for or expected. Overall, this was a very frustrating experience. I am extremely disappointed that Hotels.com failed to handle the booking correctly and did not ensure we received the room we paid for."

"Everything that I wanted in walking distance, couldn’t ask for more."

"Nice hotel in a convenient location, my only complaint was that the room was cold and when I asked about it I was told the heating doesn’t come on until 6pm. Unfortunately the heating didn’t seem to come on at any time of dayl, We visited early April."

"Great stay and very friendly staff, would definitely come back "

"Overall good experience we had a pleasant stay The hotel is conveniently located and the big bonus is the in house basement parking (at an extra cost ) a couple of comments Could not change settings on the Airconditioning ,the water bottles on a two night stay were not replenished same with towels ."

"A great hotel, well equipped and right in the centre of Cambridge. Will return again"

"Bed settee heavily stained Staff excellent N/a Don’t know as it shut at 11 Didn’t arrive till 11.30"

"The hotel was nice and clean, with friendly staff."