Find Hotel with a Concierge in East Side, NY

"I would’ve given a four star review for this hotel, but the lack of customer service on the billing charge turned it into a one star review. Instead of treating my family to a fun stress free getaway we had to deal with all kinds of credit card holds on three different cards just because my family arrived a few hours before me and checked in early. Instead of the full cost of the hotel going on my card as I had requested two other cards were charged for the full weekend of a stay, not even an incidental hold, which would be understandable or even at the most one nights stay for the hold. But 3 fulls nights. And not just a pending charge that would clear eventually, but the full room and three nights was charged to the wrong card and five days later has still not been resolved. Not the fault of the staff who were nice and helpful but the hotel overall needs to do better here. I travel often and I’ve never had an issue like we had this weekend. Aside from that, the hotel was clean. The staff was helpful and the location was wonderful. If you do stay here there is a great coffee place right next-door and an amazing bagel place around the corner. But what a headache good grief."

"Excellent location, just a couple blocks away from Grand Central. Well appointed rooms and a great top floor lounge with a free coffee station. "

"Everything was so close and the door men are literally the best!!!"

"Overall great. The beds very comfortable, great rest after walking all day, but the restroom could have used more deta"

"Poor water pressure"

"Basically, you get what you pay for! For this price in this location, I think it’s the best that you can get. Just know that the room is very small, no real amenities other than basic necessities, and small windows. But if you just need a safe and private place to crash while still being in a central area, then this is a great option! "

"We found the location to be very convenient for our needs. There are restaurants nearby, we could walk to a Broadway show, Rockefeller Center, the Empire State Building and other NYC highlights. The staff is friendly and helpful and the restaurant attached to the hotel is pleasant with good food. The Shelburne Sonesta is a great find."

"Front desk not one smile! Didn’t feel welcomed at all by the lady that was working the front desk! Beds, terrible. The only great thing about that place was George and housekeeping staff. I stayed next to what seemed a playground. Kids yelling all day next to room 3025"

"The pillows are horrible Other than that i liked it"