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"The hotel is closing this Sept for a two year renovation. Some staff have already left for other city jobs. Both sink and bathtub did not drai well. The room tv was so small it was almost impossible to see. No bar soap provided. Asked for a one hour late checkout and it was granted but almost begging. Good location. Dave in the restaurant was good as well as both doorman. Possible maybe second stay but only after renovation."

"Excellent spa facilities, clean rooms, nice breakfast, a real treat in a picturesque location"

"Really lovely hotel. Staff could not be more helpful. Excellent food"

"Excellent location, right on the main shopping road, near to most of the City attractions. 15 ish minute walk to the racecourse. Grand entrance and reception. Room was a little tired, but it was clean and suited me for one night. Excellent breakfast."

"Opposite the rail station, which was good for us as we were travelling by train. Clean and comfortable hotel which is on the Hop On Hop Off bus route for easy access to the city. Our room was clean and comfortable with an excellent shower and nice toiletries. Staff were very accomodating and friendly. There was a bit of a faff as to whether we could eat off the bar menu in the restaurant in the evening and we were kept waiting for a while, but eventually we were told we could. All in all it was a good stay. The only downside for us is that we would have liked to sit in the lounge and read, but there is music playing everywhere and raher loud corporate people discussing their work, which we found bohersome. However, we are old and crotchety so maybe it was just us. We would stay here again though."

"Could be more access friendly. Doors were a challenge if you have crutches or wheelchair. However, staff were very accommodating. The stay exceeded our expectations, we shall return."

"The rooms are very dated and tired. It did not live up to it's 4* reputation. Additionally the breakfast buffet was poorly managed, understaffed,"

"Rooms were nice and were clean. Only negatives were 1) there's not really a desk in the room . Only a round stool with no back on it so difficult if you're using the hotel for business. 2) There were no vegan main meals on the menu which is disappointing."

"Lovely hotel in a good location. Beds and pillows really comfy. Staff welcoming and friendly. Car park was full so used racecourse carpark. Not far to walk and only £10 per night.(Hotel is £20). Didnt have any meals in hotel so cant comment on food.Had a lovely 2 night stay."