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"Great "

"Staff were all very polite and kind. "

"Have stayed at the hotel many times but decided this time to stay in the franklyn suite as a treat and wow it certainly did not disappoint ! "

"Eileen On reception made our check a delight she is so friendly helpful and bubbly it was a pleasure. My only criticism of the property is that it is too warm we tried sleeping with the window open but the noise from the air conditioning units below was too much. "

"Great proximity to everything and great customer service "

"The room was nice if somewhat dark - dark wallpaper and dark furniture. The bathroom had a big shower but signs of mould in places. Sadly the shower didn’t work brilliantly, changing pressure and temperature. The spa was great had a fabulous massage. "

"Very good 👍 "

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"For a large hotel the staff were very friendly and efficient. "