Find Resorts & Hotels with Spas in Fells Point, MD

"The staff needs to do better with guest request, I made a request for extra blanket and it never came."

"Great location. Excellent staff"

"This is a nice stay, the rooms are clean. The pool is nice. "

"That it was an historical place "

"Overall our stay was great, beautiful hotel and a great view but our check in experience was horrible. We called ahead and were told we could check in a few mins early so we showed up about 20 mins early with a baby. We had a crying baby and were told the room was actually not ready. So the front desk politely offered to upgrade our room to one that was ready… something I would expect from this hotel! I said great! (Again with a crying baby) and then the front desk proceeded to tell us the up charge for the new room (umm that’s not an upgrade). We informed them we would not be paying more (we already had one of the most expensive rooms in the hotel). The associate, said “just wait” While everyone around us was offered a welcome cocktail, we were not. It would have been nice to offer that already free cocktail to us us while we waited. Eventually well after the advertised check in time we were told our room was ready. After an exhausting day and again a crying baby, there was no apology and again everyone around us was offered a welcome cocktail so we eventually asked. The front staff said he was busy and the cocktail was low so we could come back down in 10 mins. It was just one of the coldest and most unwelcoming arrival to a hotel and not what you expect of this high end establishment. Hopefully just a one off problem with a single employee "