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Everything perfect and follow up was amazing shows they care about the guest experience! 5 stars!!

The room was clean and neat, everyone is very friendly and helpful. So glad we booked this place last minute. The best time we've ever had in Key west. You will not get anything more authentic than this place. Loved it!

A beautiful, hidden gem right on the water. They have kayaks and paddleboards to use with no cost. Complimentary breakfast, smores and wine. Everything was cleaned well. All the staff was friendly and helpful, especially Ashley. We were beyond impressed with the communication and helpfulness. We spoke to the gentleman who was renovating the rooms (even when he worked it was a quiet and peaceful place), and learned there will soon be a houseboat as a room to rent.

Spacious room (two queens), perfect for our mother-daughter “night before the cruise”. Staff was very friendly & helpful. Initially the outlets didn’t work but when we suggested checking the breaker, that issue was immediately fixed. Beds were very comfy. Delicious food at the Blue Lavender Cafe & Market. Nice, airy vibe. Enjoyed the rooftop bar, pool & hot tub, especially while waiting for the room to be ready. We would return!

Absolutely gorgeous property, most relaxing atmosphere I have ever experienced. We felt clean, safe, and respected throughout our stay. We booked this property for our ten year anniversary after seeing it on Pinterest. The front desk, valet, and service are the best! We are already planning a trip back in a few months to celebrate our birthdays. We live far but this property makes all the travel worth it to experience such peace and relaxation. The neighborhood this property sits on (Brickell)...

Great place to stay!!

Hyatt Centric was a great choice. We loved the view of the water. It has a very nice pool and pool bar restaurant. There is a small beach area also. We had breakfast at Flamingo's and it was excellent. You can walk to Duval street very easily. We will be back.

It was very frustrating that during our cumulative total of eight days stay, seven nights, the housekeeping plan was to only clean our room one time and it was on the seventh night. When we asked about this three days in, they said OK we can probably fit in one cleaning for you midway through your stay but that will be the only one, if you desire any additional cleanings that will be $150 each. When they cleaned the room, I would hardly call it clean. That was a little bit frustrating. Beyond...

The food was very good only one restaurant - however very nice staff. Very helpful

Rooms were right on the water with great views, property had some nice amenities and the boat ramp and slips were exactly what I needed. Annette at the front desk was super friendly and knows the true meaning of Customer Service. Because of her, we will be back for sure and tell all our friends, this is the place to stay!

Very nice and relaxing! These are cute townhouses next to the bay. We rented a Kayak for a few days and it was great exercise. The pool was nice and warm really clean. The beds were super comfortable and there were enough TV for everyone in the house. Once in each bedroom and one in the living room. The sleeping sofa was confortable. The kitchen was fully furnished.

This resort was amazing!! And not to mention gorgeous! Can't wait to come back. The staff were attentive to our needs and very friendly. It was close enough to restaurants, shopping, and activities in the area.

We traveled as a family with 3 small children, so we liked having a hotel away from Duval street. It was convenient being a 5 min shuttle drive from the airport to the hotel. The grounds are beautiful and the pool was a good size. We liked that the pool was heated too. We ate breakfast at the hotel most days, and the food was pretty good with attentive service. The shuttle to the downtown area was about 10-15 mins away and dropped off/picked up at a good location around a lot of good...

Private balcony look over the water, full kitchen, queen size bed. The stay was amazing! The front desk was only open till 4 pm, but the security guard was very helpful after hours. Very clean grounds. Room was very clean and came with everything from pots and pans, cups, dishes, silverware, toaster and blender. The sunsets were absolutely wonderful. I hope to stay here again, not one single place I've stayed at in the past compares to how this place is and the prices. Isn't anything to do...

The property is beautiful. Well maintained and the beach is gorgeous. Our room was clean but could use a coat of paint. The activities at the beach are wonderful. Kayaking and paddle boarding was fun. The hut at the beach for drinks is cute but it’s $20 for one drink with all the fees they add on. The food was meh. There are much better places to eat for the money. Also, there is a $49 a day resort charge that we were unaware of. With all the being said, we plan on going back. Just a little more...

We loved the Sands and plan to return. The rooms are nicely decorated and are cozy. Our room had a mini dining set, full size fridge, microwave, toaster, glassware, TV with cable. There was even a sitting area for the front porch. Pool and hot tub were across from the room and were perfect as well. The Sands has a hammock for lounging and a grill. The people are so nice that you feel like family. I've already recommended it to friends and can't wait to go back - it was the highlight of our...

Definitely staying here again!