"We checked in shortly after 2:00 PM, got to our room 209, and noticed it felt oddly warm. Turned on the AC; set it to cool. Left to go about our day and came back around 8:30. Well, we walked in, and it was still absurdly warm. We could hear the AC blowing, but it certainly wasn’t cooling anything off. The thermostat had a nifty mode to let you see the set temperature, the temperature of the room, and the temperature outside. The set temperature? 64. The temperature of the room? 79. The outdoor temperature? 165. Yep. The AC was clearly broken. No worries. Should be an easy fix, right? This room doesn’t work, so let’s just move to another, right? Nope. We go down to the desk and tell the person at the counter. She tells us she’ll go check it right now and meet us up there. We go back to the room. Thirty minutes pass, and we haven’t seen her. I go downstairs to find her. About ten minutes later, she comes down and says she just fixed it. Give it ten to fifteen minutes to start working. My companion in the room tried to point out to her how the thermostat showed the AC was clearly broken, but she just “reset” it and said it would work now. 20ish minutes pass. Guess what? It’s not working. Still warm. The thermostat shows the same readings, including 165 degrees outside - an obvious sign this is broken. We go down to the check in desk. Again. We tell her again that we’ve waited. It’s not working. We’d like a different room. She says she’ll come check it now and fix it."
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