Find all hotels by Accor Hotels in Frazer, PA

"I have never checked out of a hotel so fast. I left within 30 minutes of checking in and it would have been sooner if I wasn’t struggling to find parking. I tried to give it a chance despite the reviews but now I see why they don’t offer refunds. The front desk barely acknowledged me, didn’t explain anything, didn’t even tell me my room number, and only gave one key when there were two of us. The hotel looked like something out of a horror movie. The lighting was dim, it smelled like cigarettes, and there were dirty clothes in the hallway and ice room. The room itself smelled like wet dog and smoke, and there were stains on the bed linens. Completely unacceptable."

"Staff were very friendly and helpful, location was great, the breakfast buffet was great (extra charge for breakfast buffet for 2), but the towels weren’t fully cleaned and had some stains. The bathroom could have been cleaner and the king bedroom with a couch was also smaller than it looked online, but not bad for two people. "

"The beds were nice and comfortable, the couch was gross looking and half of it had weird covers on it, bright orange that didn’t match the couch. We wouldn’t even put our luggage on the couch. There was also some weird blood looking stain on the floor. (Not murder like, more like nose bleed) the size of the room was nice and the beds were nice. The staff was nice as well. "

"The shuttle was convenient. For getting to the hotel, you need to call them and they'll sent it. For going to the airport, you will need to sign-up the day before you leave. Spots can fill up fast!"

"I had a r servation and planned to arrive at 9pm. I received a call when I was 10 minutes away stating they were having plumbing problems and no longer had a room for me. I asked if they would have had a room for me if I'd arrived earlier and was told "yes". They said I could call a manager the next morning and hung up on me without problem solving. The manager wasn't in the next day but the desk clerk said he was unaware any plumbing issues. March Madness was in town, I'm pretty sure they sold my ticket for more than I was going to pay for it with my advanced reservation. "

"Nice "

"Lots of things were broken in the room. The door latch was broken, there was molding missing around the bathroom door and the door would not close. The room had a bad smell. And the television was very poor quality and the picture on each channel was fuzzy. Would not recommend this hotel. "

"Every staff member we met was extremely kind, the hotel was beautiful. Our room was clean and spacious. Great location & great rate so close to the mall. We were there for a cheer comp downtown but it was only a 20 minute drive. Would definitely recommend & stay here again."

"I had a very difficult time getting a hold of the staff over the phone to modify my reservation due to flight delays. When I asked for an extra pillow in my room, I had to call the front desk twice only to never receive it. Throughout the entire night, I had a very hard time sleeping due to a low battery fire alarm sound going off periodically. And lastly, the showers did not function properly. The hot water came on the cold side. Overall, I did not enjoy my stay here. Although the rooms were clean, I felt the hospitality and communication could have been tremendously better. "