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"Small room, very clean with coffee/tea making facilities and complementary bottled water. Right in Terminal 3 so very convenient as we had a 6.55 flight. Toiletries, clean white towels provided at a great price. "

"From check in to check out the staff and the premises were as expected and the staff were very friendly and helpful. Being from another country they were able to clue us in to some local things that helped with our trip."

"Everything was good but alarm rang early in the morning had to get out of the building. Very inconvenience "

"Great concept, comfortable, great breakfast, location and staff."

"Great location to T5 "

"Great staff"

"2nd stay here and just for 1 night for early flight home via T2 Heathrow .As before its very convenient from arrival via tube/car ,well signposted and then to Terminal for departure Very impressed by all staff from checkin through bar /food and drink in bar and ease of getting extension lead for cpap machine .Everyone was friendly professsional and well trained . Extension lead only available for medical device use but explained tactfully ! Bar was as before very well staffed with good staff -good choice of wines by glass and small plates -I had porkbelly pieces in spicy sauce excellent .Wimbledon final was on and excellent opportunities to watch from almost anywhere in bar . Only negative is that bar furniture eg banquettes /chairs are very tatty and look very tired -its a real jolt since rest of hotel is absolutely spanking smart -I mentioned this when we stayed in january but it does not do hotel credit !Maybe a refurb is overdue or delayed ."

"Very clean and quiet. Perfect for Heathrow."

"Very nice and close to the airport. Breakfast was good, full English breakfast for a reasonable price. Staff was friendly. No issues. "