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"The hotel itself is nice. A little trouble at checkin we were already running late as we wanted to check in at 3 but we arrived at about 345 and they said the room wasnt ready. I cant help but think how upsetting it would have been if we hadnt been delayed and showed up at 3. However, the front desk clerk Long offered us an explanation saying that some members have a 2pm checkput. But if this is the case wouldnt there be a plan in place for thes situations where a quick room turnover is required? And unfortunately, i requested a specific room which they had no others to offer me. Additionally, the main elevator was broken, so we had to use the sercice one. I mean...im grateful that we didnt have to walk up 4 flights of atairs but still. It was a different experience than expected. Finally at check out. Mr. Long was frustrated on the phone with a giest who apparently didnt pay his bill. I know all this because it was happening when I was there...waiting to check out. He finally hung up with him and checked me out. Then I asked to purchase cookies and he said there were none left. Oh well. I really wanted my birthday experience to be a different one I got, but i tried to keep a positive attitude and carried on with my day. Would I go back? Maybe. Do they need to train employees better? Yes. Do they need to offer guests reasonable compensation for legitimate issues? Definitely. 😊 That being said everyone was polite and helpful. It just wasnt the romantic experience I wanted."

"Clean, quiet, secure parking."

"Great room and ideal location."

"It was a good stay but it smelled like weed in the lobby when we checked in "

"Everything was amazing from beginning to end of the visit"

"they never cleaned the room while we were staying 4 nights."

"Room is clean but the a/c unit makes big noise and the bath tub clogs water won’t drain "

"A lot of guests were at the pool "

"A warm musty scent hit me as soon as I opened the door to my room. The room furniture seems not to have been updated since the 1990s. The carpet in my room felt very uncomfortable to me, I spread out clean towels and walked on them instead, and the furniture was overly large, dark, and oppressive. The bathroom has also not been updated. I have an allergy that gets exacerbated by poor air quality, and this allergy was set off overnight at the hotel. I had a nonrefundable stay for three nights, but left after one night. The staff were just great!!—a high point—absolutely up to the Hyatt Regency standard. But the overall ambience definitely was not up to the Hyatt Regency standard. I wonder how this hotel name could be on this hotel. The goldfish in the lobby were a fun, cool feature. But I will never stay here again. The self-parking was dark and kind of scary. There was a security car part-time at the self-parking, but it disappeared later in the evening. I don’t spend money on a hotel to feel less comfortable than I do at my own home. I was truly disappointed. "