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Neptune Resort

3.5 star property
Hotel with free parking, 6-minute walk to The Star Gold Coast

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Photo gallery for Neptune Resort

2 Bedroom Ocean View Penthouse | Living area | 45-inch TV with cable channels
Reception
2 Bedroom Ocean View Penthouse | 2 bedrooms, individually decorated, individually furnished
2 Bedroom Ocean View Penthouse | Living area | 45-inch TV with cable channels
Front of property
Located steps from Pacific Fair Shopping Centre, Neptune Resort offers a peaceful escape amid activity. Unwind in the sauna, stay fit at the gym, or relax in the garden. Guests love the helpful staff and convenient shopping access.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Gym
  • Pool
  • Parking included
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for One Bedroom Apartment

Private kitchen | Full-size fridge, microwave, stovetop, dishwasher

One Bedroom Apartment

  • Sleeps 2

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area | 45-inch TV with cable channels

Apartment, 1 Bedroom

9.0 out of 10
Wonderful
(28 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized refrigerator/freezer
  • 80 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

2 bedrooms, individually decorated, individually furnished

2 Bedroom Apartment

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized refrigerator/freezer
  • 112 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom Ocean View Penthouse

2 Bedroom Ocean View Penthouse | 2 bedrooms, individually decorated, individually furnished

2 Bedroom Ocean View Penthouse

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized refrigerator/freezer
  • 175 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 1 Bedroom Superior Partial/ Ocean View Apartment

1 Bedroom Superior Partial/ Ocean View Apartment | Balcony view

1 Bedroom Superior Partial/ Ocean View Apartment

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized refrigerator/freezer
  • 85 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Ocean View Penthouse

2 bedrooms, individually decorated, individually furnished

2 Bedroom Ocean View Penthouse

  • Sleeps 5

View all photos for Superior One Bedroom Apartment- low floor

2 bedrooms, individually decorated, individually furnished

Superior One Bedroom Apartment- low floor

  • Sleeps 2

View all photos for Superior Apartment, 1 Bedroom, Garden View

Superior Apartment, 1 Bedroom, Garden View | Terrace/patio

Superior Apartment, 1 Bedroom, Garden View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized refrigerator/freezer
  • 85 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Ocean View Sub-Penthouse

2 Bedroom Ocean View Sub-Penthouse | 2 bedrooms, individually decorated, individually furnished

2 Bedroom Ocean View Sub-Penthouse

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized refrigerator/freezer
  • 159 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Superior Apartment

Superior Apartment | 2 bedrooms, individually decorated, individually furnished

Superior Apartment

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized refrigerator/freezer
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for One-Bedroom Superior Apartment - Ocean View

2 bedrooms, individually decorated, individually furnished

One-Bedroom Superior Apartment - Ocean View

  • Sleeps 2

View all photos for 2 Bedroom Ocean View Sub-Penthouse

2 bedrooms, individually decorated, individually furnished

2 Bedroom Ocean View Sub-Penthouse

  • Sleeps 4

View all photos for 2 Bedroom Superior Apartment

2 bedrooms, individually decorated, individually furnished

2 Bedroom Superior Apartment

  • Sleeps 4

View all photos for Two Bedroom Apartment

2 bedrooms, individually decorated, individually furnished

Two Bedroom Apartment

  • Sleeps 4

About the neighborhood

Map
32 Surf Parade, Broadbeach, QLD, 4218

What's nearby

  • Pacific Fair Shopping Centre - 3 min walk - 0.3 km
  • The Oasis - 5 min walk - 0.5 km
  • Gold Coast Convention and Exhibition Centre - 9 min walk - 0.8 km
  • The Star Gold Coast - 9 min walk - 0.8 km
  • Broadbeach Beach - 12 min walk - 1.1 km

Getting around

  • Broadbeach South Light Rail Station - 3 min walk
  • Varsity Lakes Station - 19 min drive
  • Coolangatta Airport (OOL) - 32 min drive

Restaurants

  • ‪KFC - ‬7 min walk
  • ‪No Name Lane Espresso - ‬1 min walk
  • ‪Hideaway Kitchen & Bar - ‬2 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Sonder Broadbeach - ‬4 min walk

About this property

Neptune Resort

Hotel near The Star Gold Coast
Close to Pacific Fair Shopping Centre and Gold Coast Convention and Exhibition Centre, Neptune Resort provides a terrace, a coffee shop/cafe, and a garden. For some rest and relaxation, visit the steam room or the hot tub. Free in-room WiFi and a gym are available to all guests.
Other perks include:
  • An outdoor pool along with sun loungers
  • Free self parking
  • An outdoor tennis court, luggage storage, and a front-desk safe
  • An elevator, barbecue grills, and beach towels
  • Guest reviews say great things about the helpful staff and proximity to shopping
Room features
All guestrooms are individually furnished, and offer comforts such as air conditioning and separate sitting areas, in addition to perks like free WiFi and dining tables.
Other conveniences in all rooms include:
  • Separate tubs/showers and hair dryers
  • 45-inch TVs with cable channels
  • Wardrobes/closets, balconies, and separate sitting areas

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Tom's Cafe

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Steam room

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 9 floors
  • Built in 1997
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 45-inch TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.53 percent for credit card payments
The front desk is open Monday to Friday (8:30 AM – 5:00 PM), Saturday to Sunday (8:30 AM – 2:00 PM), and Sunday to Monday (9:00 AM – noon)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 35.0 per day
Cribs (infant beds) are available for AUD 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 35.0 per day
  • Credit card charges are subject to a surcharge of 2.53 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is provided up to 500 MB per guestroom, per stay.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Neptune Broadbeach
Neptune Resort
Neptune Resort Broadbeach
Neptune Resort Broadbeach, Gold Coast
Neptune Resort Hotel
Neptune Resort Broadbeach
Neptune Resort Hotel Broadbeach

Frequently asked questions

Does Neptune Resort have a pool?

Yes, this property has an outdoor pool.

Is Neptune Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Neptune Resort?

Self parking is free at this property.

What time is check-in at Neptune Resort?

Check-in start time: 2 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Neptune Resort?

Check-out is at 10 AM.

Where is Neptune Resort located?

Located in Broadbeach, this hotel is within a 10-minute walk of Pacific Fair Shopping Centre and The Star Gold Coast. Cavill Avenue and Surfers Paradise Beach are also within 3 mi (5 km). Broadbeach South Light Rail Station is only a 3-minute walk and Florida Gardens station is 25 minutes.

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Neptune Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 338 out of 651 reviews
Rating 8 - Good. 222 out of 651 reviews
Rating 6 - Okay. 66 out of 651 reviews
Rating 4 - Poor. 19 out of 651 reviews
Rating 2 - Terrible. 6 out of 651 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay, handy to everything we required.
Stayed 9 nights in Jul 2025

10/10 Excellent

Jeannine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located for beach, shopping and dining options. Literally a 3 minute walk to the beach, diagonally across from Pacific Fair Shopping Centre, and surrounded by food/ dining options, including Toms downstairs which was great for breakfast/ lunch and coffee. Staff friendly and helpful, free secure parking and the building itself felt safe, I would stay here again.
Stayed 8 nights in Sep 2025

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Great room, good view and nice staff.
Stayed 3 nights in Jun 2025

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great location- perfect for a long stay, close to Pacific Fair and Broadbeach South Tram Station. Clean and tidy apartment.
Stayed 23 nights in Jul 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was within walking distance to Pacific Fair and the Broadbeach Tavern where we had an excellent meal. Having Tom's Cafe on-site was handy too for breakfast. Would visit again. Very enjoyable!
Stayed 2 nights in Jun 2025

8/10 Good

Robyn

Liked: Property conditions & facilities
Our stay at Neptune Resort was very good
Stayed 6 nights in Mar 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Gym pool close to shops restaurants beach clean room great bed
Stayed 4 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Great location

Great location and clean. The unit could do with a refurb.
Stayed 4 nights in May 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Mar 2025

8/10 Good

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fan above the stove needs fixing as it barely sucks up the cooking smells . Twin beds pushed together doesn't make a queen especially if one bed is lower than the other
Stayed 16 nights in Aug 2025

10/10 Excellent

Lourens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to beach, restaurants, mall and public transport.
Stayed 3 nights in Apr 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 7 nights in Apr 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located property close to the broadbeach centre. Resort is on the smallish side but has all the amenities for a pleasant stay. Staff were courteous and helpful. Resort is slightly dated but very clean.and the Lifts are super fast compared to spme resorts. I would recommend this resort and would stay again.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable unit with a great pool and spa, great location with just a short walk to the beach and Pacific Fair shopping centre.
Stayed 3 nights in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 3 nights in Jan 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
the staff were really friendly and the room was clean with everything required for a comfortable stay
Stayed 3 nights in May 2023

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort

Nice affordable place in Broadbeach.

Great place in a really good spot on the Gold Coast. Easy shopping, walking distance to the beach, on-site parking and a good shower / bath combo. Beds are good enough, not amazing but definitely not bad. I like this place and it’s a regular for me when I’m up this way for business. The spa and pool are definitely a nice touch although the timer on the spa bubbles gets a bit annoying because it is really short (like under 10 minutes!)
Stayed 5 nights in Apr 2025

10/10 Excellent

LEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Budget but quite nice place.

Good for budget stay, comparatively clean and tidy place with just enough facilities. Great location being next to The Star and The Pacific Fair.
Stayed 7 nights in Jan 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to most things and places dining and shopping
Stayed 7 nights in Sep 2022

10/10 Excellent

susan-louise

Liked: Cleanliness, staff & service, property conditions & facilities
This has to be one of the best places we've stayed at on the GC. The apartment was well appointed with absolutely everything you could possibly need, separate bedroom, livjng and dining area. Washing machine, dryer. Air conditioning and a lovely big balcony. The bed was large and extremely comfortable. The pool was private and lovely and warm with a hot tub. Really quiet rooms and we hardly saw anyone else around. I will be recommending this resort to everyone. Thank you for a relaxing and perfect stay.
Stayed 6 nights in Apr 2025

8/10 Good

Maurie

Liked: Cleanliness, staff & service, amenities
Apartment was a bit dated but in general ok.
Stayed 6 nights in Jan 2025

10/10 Excellent

Demelza

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Safe and secure. Great facilities. Held the deposit to long.
Stayed 3 nights in Nov 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior is a little bit old, but very clean. Only 5 minutes walk to beach and pacific fair shipping mall, very convenient.
Stayed 7 nights in Jun 2024

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved staying here! Everything was perfect and I will definitely book here again for any Gold Coast trips we do in the future! Easy check in, safe parking, conveniently located, clean and comfortable room and amenities, pool and spa were amazing, staff are lovely, friendly and helpful. Thank you for a great stay!

10/10 Excellent

Lynne

Liked: Staff & service, amenities, property conditions & facilities
Clean, handy to pjs es we are interested in
Stayed 5 nights in Jul 2024