Find Resorts & Hotels with Spas in Gran Canaria

"Really enjoyed the quiet pool area however mealtimes were not so quiet and relaxing. We would have preferred an adult only area in the restaurant as at times it was very noisy with children running around. Also during the evening entertainment there were children being disruptive in front of the stage This will prevent us rebooking at this hotel and has made us realise that we should always book adults only. We are parents and grandparents and want children to have fun . The room was in a perfect position and was an excellent size and had everything that we needed, the food in the restaurant was very good. Hotel itself was in a very good location. Reception staff were very helpful."

"Clean room, friendly staff and perfect location "

"We had a poor experience and multiple issues with our room and were informed by reception, "sorry, this is the standard".... 1) I accept not all rooms have a sea view, but ours was looking into a cliff face with virtually no natural light entering the room... For 230 euros! The room felt like a utility closet that had been repurposed. Unacceptable. 2) The room had a mouldy, putrid smelling AstroTurf 'terrace' that faced said cliff. See attached photos of the florid mould. 3) The WiFi in the room was broken / could not even load a WhatsApp message. If this is the 'standard' that Occidental hotels holds themself to then they should reclassify this as a 2-3* hotel. I have stayed in cleaner, better 3* hotels for 1/3rd of the price. We would certainly not recommend anyone stays here or mistakes it for a luxury experience. It is a box-ticking "4*" hotel which on closer inspection does not live up to this grade. "

"Good food and great staff"