"At approximately 11:00 PM, we decided to spend some time at the hotel’s lobby bar. There were several empty tables available, including four tables for three to four guests.
The lobby bar manager, who introduced himself as Senior Manager Dylan, refused to seat us because we were only two people. He stated that those tables were intended for larger groups and placed us on a waiting list. What made the situation particularly upsetting was that shortly afterward, he seated two other couples—also groups of two—at the same tables that had supposedly been reserved for larger parties. During all my travels, I have never experienced such treatment, and I found it offensive and humiliating.
The following morning, we waited about 20 minutes for the General Manager to discuss the incident, but nobody came. Later that evening, the Hotel Manager emailed me, saying he wanted to speak with me. I immediately provided my phone number, but I was never contacted.
I am not even mentioning the extremely long queues at reception or the fact that the extra bed for our son was delivered only several hours after our request.
The lack of follow-up and poor service made this stay very disappointing. I expected a much higher level of professionalism, customer service, and respect from a hotel of this standard."
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