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"Very convenient and clean. Staff were pleasant and helpful."

"The room was ok for the price, but the breakfast had few vegetarian options. The kitchen staff was very friendly , helped me with the waffle :) There are two elevators, but one was not working, and the other one was slow. I heard the other guest who was staying for a week said it's been down since he checked in. Other than that, it was fine, and I did not try the pool. This is a budget place stay if you want to visit the Rochester Museum and the Strong Museum of Play. "

"Clean room; friendly staff"

"We were booked to arrive at 3pm. We were late, ended up there about 4:40. We had to wait for almost 30 minutes for our room as they were very short staffed and the room wasn't cleaned yet. The Lounge/eating area was very dirty. Food crumbs, water spills, etc... on ALL the tables. The room was nice once we got there. "

"Incredibly helpful staff - renovations underway in Libby but never heard construction in the room. No hot water was an issue "

"Clean and well appointed room. Welcoming staff"

"Staff was great! All was in order at the property and it was great to see some upgrades being done. Our son will be attending St. John Fisher University next year and we are looking forward to our next stays after his football games!! "

"A couple was screaming at 2:30 in the morning last night on the first floor for what had to be about 30 minutes. For all the common area cameras and being right around the corner from the front desk, they allowed it to go on. For what we paid, that should have been assessed and fast."

"Excellent presentation, amenities and staff"