"The switchover to computerized elevators was a disaster. 15 min waiting for elevators, resorted to taking stairs 8 floors. Checked out a day early and swallowed the room cost. Excellent midtown hotel, been going there forever, but this one time was a fiasco. Just make sure that the elevators are fixed before you go."

"The staff are amazing and go above and beyond to make your stay great. This is an extremely safe hotel if you’re traveling alone too!"

"Loved the stay, small quarters but to be expected for NYC. Clean quiet rooms, staff were super friendly and helpful. Would stay again on a return visit."

"The room was not available at 3:30pm. I had to option, either to wait for indefinite time or pay extra cost of $10 to upgrade my room. After almost two hours of waiting, I had to pay for extra $10 for receiving the room. The parking price on the website was $33.18 per day but the hotel charged me $50 for one night of May 23rd, 2026. It was very noisy on hallway from other guests from 11pm until 1am. I could not sleep. Room was clean, staff were nice."

"El hotel está ubicado muy cerca de times square por lo que está céntrico y está cerca de muchos puntos turísticos. Yo pagué por una habitación en una esquina en un piso alto con vista al Empire State, aunque si fue en una esquina no era en un piso alto, no se veía para nada el empire state, adicionalmente una de las cortinas de la ventana no funcionaba bien por lo que no se cerraba completamente; si regreso a la ciudad no volvería a quedar en este hotel"

"Great staff"

"Bathroom needs maintenance big time. Room 335. Booked and upper room corner and they gave me a room on the first floor"